The State Archives of Florida is looking for a Social Media and Marketing Coordinator to facilitate the dissemination of information related to the State Library and Archives’ Florida Memory Program – www.FloridaMemory.com. This includes managing social media, promoting connections with statewide organizations such as the Florida Department of State’s Viva Florida 500 initiative — http://www.fla500.com/main.php, developing outreach programs, identifying marketing opportunities, organizing in-person and virtual meetings, and representing Florida Memory and its collaborative projects at various public functions.

This is an OPS grant funded position.  There is no accrued leave or benefits associated with the position.

35 – 40 hrs per week

Contact: Jody Norman
State Archives of Florida
500 South Bronough Street
Tallahassee, FL 32399-0250
850-245-6706
JNorman@dos.state.fl.us

Exempt/Non-Exempt: Exempt
Employment Type: Full-Time
Location: Sarasota (Corporate)
Department: Information Technology
Description:

The role of the Relationship Manager (RM) is critical to ensuring IT alignment with the business. This role is an extension of the CIO/IT Organization, acting as liaison and bridging/facilitation communication and understanding between the business and IT. The RM is responsible for understanding the overarching business model as well as the intricacies and nuances of their assigned functional business areas. The RM helps their assigned business areas develop business cases that effectively illustrate the value of the need – from cost/benefits to the alignment of the organization’s goals.

The RM helps with prioritization of solution requests and approved projects within the RPM’s portfolio, ensuring that projects align with the technology that best provides maximum return on investment, and helps directs IT strategy in support of the overall business goals.

When effectively implemented, this role blurs the line between the business and IT, creating a seamless ability for the business to leverage the services and expertise of the IT organization to obtain the business automation solutions necessary to ensure mission execution success. An individual successful in this role will be viewed both as a contributing member of the functions they represent and the information technology team.

Duties:

Responsible (Fulfills the task independently)
• Establishes/maintains relationship with internal technology teams and external technology vendors
• Identifies opportunities for operational efficiency
• Facilitates Service Level Agreement (SLA) negotiations for internal and/or external technology deliveries
• Directs Projects towards desired technology strategies

Accountable (Fulfills the task by coordinating others efforts)
• Develop long-range technology strategies
• Initial Business Case/Needs Analysis outlines
• Provides initial project estimates for cost-benefit analysis
• Defines/Develops Functional Specifications
• Overall solution/implementation delivery for projects aligned to their business area
• Project issue resolution

Consults (Advises on the task)
• Participates in technology aspects of the business-sponsored RFIs/RFPs
• Evaluates project objectives
• Project prioritization
• New business initiative analysis

Informed (Is advised on the task)
• Gains understanding of business strategies
• Gathers information on competitor technology
• Stays abreast of industry trends in the business and technology
Qualifications:

• Bachelor’s degree
• 5+ years project management experience in successfully delivering complex technology solutions within a defined Software/Systems development lifecycle; consulting experience preferred.
o Experience working in a fast paced, cross-functional and cross-team environment and being the Functional go-to person with multiple business partners.
o Experience in project lifecycles from business case development to final delivery, oversight of project teams as they gather functional and technical requirements, project timelines, status reports, issues/risks lists, and deployment.
o PMP® certifications highly valued.
• 3+ years of client relationship management experience with primary accountability for client relationships at the executive level across departments; ideal experience includes external client management (expectations, communications, negotiations, escalation, feedback, etc.). Experience developing relationships with and ensuring the appropriate participation of key client stakeholders and client executives. Experience in developing strategic roadmaps.
o 2 + years of experience conducting Business or Systems Analysis will be considered an asset
• A strong background in both Waterfall and Agile software development methodology is preferred.
• Prior experience overseeing formal cost/benefit analysis
• Experience and interest in supporting new business initiatives.
• Vendor relationship management including completion of RFPs/RFIs (vendor due diligence), negotiating contractual terms, contract execution, oversight of vendor fulfillment of contractual responsibilities, evaluation of policy and procedure adherence, and monitoring service level agreement performance.

Exempt/Non-Exempt: Exempt
Employment Type: Full-Time
Location: Sarasota (Corporate)
Department: Information Technology

Description:

Manage the performance of Level 1 (severity1) and Level 2 (severity2) services and support to clients (internal and external) and ensure that service levels are achieved. Responsible for ensuring the service desk staff is meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service (24X7, 365 days per year) and business requirements. Manages process for communicating outage/emergency activities to the organization.

Duties:

Central Ownership of Issues and Service Request

Ultimate responsibility for ownership of all customer incidents or service requests logged. Responsible for tracking and progress chasing of incidents to conclusion and in line with Service Level Agreements (SLA’s).

Customer Incident and Escalation Management
Management of critical customer incidents, associated customer communication, activities and any appropriate escalations (in conjunction with Relationship Managers). Provide incident analysis information in conjunction with post-event analysis.

Manage Third Party Suppliers
Manage and collaborate with third party suppliers where appropriate and ensure that their performance and provision of services and quality is consistent with our expectations and enables us to meet our exceed service levels.

Incident Levels
Continually measure, monitor and work to drive down incident levels.

Process and Working Practices
Responsible for making sure that working practices and processes exist, meet business requirements, where ever possible are standardized and repeatable and support the Service Desk teams’ day to day activities.
Service Desk Incident Logging
Identify and implement improvements to the Service Desk incident logging system to provide more effective and efficient service to customers.

Service Desk Knowledge Management
Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to meet service level agreements (SLA’s). Responsible for ensuring that the Service Desk has the requisite knowledge to process customer incidents effectively.

New Services
Design and implement new services for customers.

Management Responsibilities

• Train, coach and mentor Service Desk Specialist including career development.
• Oversee daily staff/team activities
• Builds/obtains (from other departments) training material for support staff/team
• Ensure communication takes place both upwards and downwards across area of responsibility
• Strives to make the Service Desk a single source of “truth” for IT service delivery
• Along with other IT leadership members develops an effective and workable framework for managing and improving customer IT support in the organization
Qualifications:

• College degree
• 5+ years experience in successfully managing and coordinating urgent and complicated support issues with a round the clock manufacturing/distributing organization.
• Experience working in a fast paced, cross-functional and multi-team environment.
• Working knowledge of System Development Life Cycle (SDLC).
• Certifications in the following areas highly valued:
o Service Desk Institute/Help Desk Institute (SDI/HDI) – Support Center Manager
o SDI/HDI – Knowledge Centered Supporting Principles
o Information Technology Information Library (ITIL) – Service Desk
• Proficiency in computer software such as Power Point, Excel, and IT Case Management systems.

Exempt/Non-Exempt: Exempt
Employment Type: Full-Time
Location: Sarasota (Corporate)
Department: Marketing

Description:

Reporting to the Director of Communications, the Communications Specialist will support the development and execution of all marketing, social media and public relations programs. The successful candidate for this position will have a proven track record of protecting and promoting a brand; the ability to develop and implement social media and public relations initiatives; monitor and respond to all company web activity including competitive activity; and reporting initiative results to management.

Duties:

Work with the Director of Communications and Communications Manager to assist with the strategic plan, help develop and execute aspects of marketing, social media and public relations programs for Boar’s Head.

Assist Communications Manager with coordinating all social media and public relations initiatives with the respective outside agencies, including preparing creative briefs, conducting status meetings, executing all initiative details, and tracking results.

Assist Communications Manager in maintaining current social media and public relations budget in cooperation with finance department.

Monitor all Boar’s Head social media activity on the web on a daily basis in conjunction with the social media agency, and post responses with direction from the Communications Manager and Director of Communications.

Monitor all Boar’s Head social media activity on the web on a daily basis to ensure that all social media guidelines and policies are being adhered to by all internal and external stakeholders – Employees, Distributors, etc.

Assist Communications Manager, Creative Services Production Supervisor, and Haberdashery Manager with the research of new Hab items to support advertising, social media and public relations initiatives.

Assist Communications Manager and internal and external website designers with the maintenance all Boar’s Head content on boarshead.com, social media sites, microsites, and Retail Partners’ websites that support marketing and advertising initiatives.

Support Product Marketing Managers in the writing and distribution of all product announcements.
Monitor the status of all trademarks owned by the Frank Brunckhorst Co., LLC in relation to all advertising, marketing social media, and public relations initiatives.

Manage the execution of the Intellectual Property Policy by monitoring and approving submissions by Boar’s Head Distributors and internal disciplines.
With the Communications Manager, work closely with the Sales team to communicate all social media and public relations initiatives to Distributors and Retail Partners.

Visit retail accounts and work with Distributors and Brand Managers as directed, to assist with execution of marketing initiatives in the field.

Assist with preparation of presentations and reports for all Monday Morning Meetings, Marketing & Advertising Meetings, & Sales Meetings.

Develop and maintain a reference library of Boar’s Head advertising, social media and public relations efforts over the years, and current competitive advertising and marketing materials.

Attend a minimum of one marketing training session per year to enhance marketing knowledge and skills in your area of responsibility.

Use knowledge, ability and experience to perform creatively.
Qualifications:

B.S. degree or equivalent

5-7 years prior work related

Experience in all Microsoft applications Experience with all social media networking sites

Excellent verbal and written communication skills Ability to work with all levels of personnel

Must be able to work under pressure under tight deadlines.

Must be organized and an effective communicator

Location Louisville, KY

Description Are you passionate about health? Do you want to help children? Are you ready to change lives? If so, join Earth Fare and inspire people to get on the journey to health! This individual must be self-motivated, charismatic, enthusiastic and creative. They must possess strong leadership skills and have a strong understanding of marketing, community relations, public relations and social media. This person must champion the cause to eliminate childhood obesity and GROW the Earth Fare community in their stores and in their respective community. Your responsibilities will include, but are not limited to community outreach and education, public speaking, social media and viral marketing, media and public relations, event management, community partnership negotiations, administering donation programs and aggressive guerilla marketing.

Duties: Grow Earth Fare community Develop, promote and execute on-site events, tours and other programs Organize and execute adolescent health education programs, store tours and cooking classes – Target schools and NPOs Engage in social media marketing to include Twitter, Facebook, Digg, blogging and YouTube Publicize events through community contacts, publications and online calendars Work with Department Managers to ensure team members and customers are informed about upcoming events, demos, etc. Manage community programs including donations requests, Friend of Earth Fare, Community Room and Community Boards Grow email list Blanket relevant communities with marketing collateral Identify and develop community partnerships Critically analyze all opportunities with an eye on ROI Champion the Earth Fare Customer Service Program

Qualifications: Experience in journalism, public/community relations, social media marketing and/or event planning Strong communicator, collaborator and team player Strong writing and presentation skills: sample is required (get creative – send video or writing – no limitations) Experience with web video and pictures Strong understanding and passion to work in Web 2.0 space- Understanding of social media tools including Twitter, Flickr, Facebook, Blogging, YouTube, social bookmarking and tagging Demonstrated success in developing and implementing effective marketing campaigns in support of business goals and objectives – portfolio required Results oriented Strategic thinker with analytical skills Experience with Word, Excel and PowerPoint Availability to work weekends Passion for healthy lifestyle, organic and natural foods Reports to Store Manager

To Apply: Cover Letter – be creative and tell us why you would be a match!

RESUME Writing Sample or Video Presentation FORWARD TO: careers@earthfare.com Or fax to Human resources: 828-418-1226

Additional Information ***FORWARD RESUMES TO: patti.bates@earthfare.com*** Salary: $24-31K