Description: The Technical Support Specialist possesses the skills and knowledge to interface with internal and external business and technical staff. This individual must also be able to effectively communicate with end-users of varying skill levels and understanding. S/he identifies problems, performs initial analysis of situation and forwards information on to the appropriate technical staff and also engages in follow-up communication with the end-user until the problem is permanently resolved. This individual utilizes the appropriate software tools to perform the job and participates in meetings with clients, technical staff and management when appropriate. S/he collects, manages, tracks and reports on all information pertinent to the Help Desk.
Requirements: Must possess excellent interpersonal skills and solid analytical and problem-solving skills. Ability to communicate effectively with individuals of varying knowledge and skills. Requires excellent oral communication skills. Exhibits ability to learn new skills to keep up with changing IT environment and improve the effectiveness of the Help Desk.
Experience: Minimum one year experience as a Help Desk support role. Experience working with management, technical and user staff at all levels. Experience with desktop software tools used in the environment, including Microsoft Windows XP Pro and Microsoft Office Suite.
Education: Associates Degree in Computer or Technical support preferred and at least 1 year of experience in a Help Desk support role. Solid knowledge of client/server and networking concepts and terminology. Hands on knowledge of Microsoft Office Suite and Windows XP Pro required. Knowledge of Microsoft Windows Server systems and Microsoft Exchange Server is a plus. A+ certification highly desired.
Location: Tallahassee, FL
Program: Florida Medicaid Enrollment Broker
Posted Date: 12/12/2011