Availability: two 3 month positions opening immediately.
Hours: 20 hours/week including some late night and weekend hours.
Salary: $15/hour.
Reporting to the Director of the Information Commons, Information Consultants handle patron questions, provide assistance with educational technologies and guidance on policies and procedures of the Commons, manage room scheduling needs and assist patrons in accessing academic support services.
Click here to view the Weigle Information Commons website: http://wic.library.upenn.edu/
Duties and Responsibilities:
- Serve as the initial point of contact for all visitors to the Commons
- Answer directional and general reference questions
- Assist patrons in using Commons services and equipment
- Refer students to appropriate academic support services
- Assist patrons in following the policies and procedures of the Commons, especially with regards to group study room reservations
- Assist instructors and faculty with educational technology in the Commons Seminar Room
- Present workshops for students as appropriate on technology topics
- Provide overview of Commons services, technology, and programs to members of the Penn Community and visitors
- Schedule rooms and appointments for Commons staff and program partners
- Handle signage and questions relating to course sessions, workshops and special events hosted by the Commons
- Provide learning and research assistance to students
- Track and communicate with Library staff about equipment and facilities issues
- Work with the Director to develop online and print documentation
- Assist 1-2 hours per week in providing reference services to patrons at the reference desk and through IM/chat.
- Special projects related to the operation of the Commons, as required
Qualifications:
- Strong public services orientation
- Excellent interpersonal, communication, and organizational skills
- Attention to detail and the ability to juggle multiple tasks
- Familiarity with word processing, spreadsheet and searching software applications required. Candidates should be comfortable with and enthusiastic about educational technologies.
- Enrollment in a graduate degree program in library or information science or related field is required. Previous experience in an academic setting preferred; previous experience in an academic library or in providing academic support services highly desirable.
To apply, please submit a cover letter and resume to the attention of:
Elizabeth Martin
martinev@pobox.upenn.edu
Email preferred. Please write “WIC Internship” in the subject line.
The University of Pennsylvania values diversity and is an affirmative action/equal opportunity employer.