The FSU College of Law Technology Department currently has a part-time OPS IT Helpdesk position available. Schedule is flexible and can work around most school schedules. If you are interested please send your resume to helpdesk@law.fsu.edu.

 

Requirements:

• Experience with Microsoft Windows 7, Microsoft Office 2010-2013. Basic understanding of operating systems, network configuration and troubleshooting.
• Previous Customer Service experience.
• Experience with computer operations, functions, and related peripherals
• Experience with documenting processes (new and existing).
• Experience working successfully in a team-oriented environment.
• Professional demeanor and proper office and telephone etiquette are essential.
• Strong communication skills required, including ability to communicate effectively orally and draft basic business correspondence.
• Ability to prioritize and perform multiple work assignments simultaneously.

 

Responsibilities:

• Must have excellent customer service skills, both in person and on the phone. Must be organized.
• Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Installs and customizes application software.
• Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience.
• Coordinate support tickets and resources as necessary to resolve customer issues.
• Able to work multiple customer issues while providing high level customer satisfaction .
• Follow up with customers to ensure that customer inquiries are resolved within the contracted time frame.
• Courteously and tactfully handle customer support issues in a professional manner.

 

A confidentiality statement is required for this position