This position has flexible hours that will average 15- 20 hours per week.

POSITION SUMMARY: The Support Analyst Intern works as a member of the TeamTrack Administration team for maintaining the TeamTrack/Serena’s Business Mashups (SBM) Workflow Management Tool.  The successful Support Analyst Intern must have a good understanding of analysis, defect tracking, and change management.

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION.  THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.
• Provide user support for TeamTrack/SBM Workflow Management tool.
• Perform tool administration tasks that support the various workflows currently available in the tool.
• Support development of new workflows as and when required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to use Microsoft Office Systems including Word, Access, Excel and Visio.
• Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment; must be flexible.
• Demonstrated ability to work effectively with others, particularly in teams.
• Must have good oral and written communications skills.

REQUIRED EDUCATION AND EXPERIENCE:
• Student currently enrolled in Computer Science, MIS, or Information Science program with at least 24 credit hours in relevant major
• Letter of recommendation from one professor in the intern’s major program
• GPA of 3.0 or higher

PREFERRED QUALIFICATIONS:
• Prior Application Development, Business Systems analysis and/or Support experience.
• Knowledge of SDLC, release and documentation tools.
• Prior knowledge of / experience with analysis, issue management, change management

PHYSICAL REQUIREMENTS:
This position requires the ability to sit for long periods of time, hear and converse over the telephone and in-person, and key frequently on a computer (2 or more hours per day).

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