Computer Tech Support

Job ID:  38347

Location: Tallahassee, FL


Apply On Or Before:

FSU College of Law

This position is responsible for performing routine tasks under the supervision of the Helpdesk Manager at the College of Law. Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Installs and customizes application software. Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience. Coordinates support tickets and resources as necessary to resolve customer issues. Simultaneously addresses multiple customer issues while providing a high level of customer satisfaction. Follows up with customers to ensure that customer inquiries are resolved within a suitable timeframe. Courteously and tactfully handles customer support issues in a professional manner.

High school diploma or equivalency. Customer support and some technical experience.

This position requires the ability to work in an academic environment and communicate effectively with students, faculty and staff who may not have a strong computing background. Dress and conduct must be neat and professional. Excellent communication and customer services skills are essential.
Experience using and supporting Microsoft Windows based computers in a business environment is preferred. Experience supporting computers in an Active Directory environment and troubleshooting network connectivity issues is also preferred.

Contact Info
Matt Mortimer
Directory of Technology
Florida State University College of Law
425 W. Jefferson Street
Tallahassee, FL 32306-1601

Anticipated Salary Range
$10.00 – $12.00 an hour, depending upon experience and level of technical expertise.

Less than 30 hours per week.

Background Check Requirements
This position requires successful completion of a criminal history background check.

How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and all education details even if attaching a resume.
Open until filled
This position is being advertised as open until filled.

This position is being re-advertised. Previous applicants need not reapply.

Affordable Care Act
OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act,

Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU’s Equal Opportunity Statement can be viewed at: