Salary: $12.00 per hour
VIRTUAL REFERENCE INTERN
(Non-Exempt)
DEFINITION:
This is highly responsible work involving the provision of virtual reference service.
NATURE OF THE WORK:
This individual is responsible for performing multiple duties related to providing virtualreference services. Initiative, organizational skills, and collaboration with TBLC and cooperative partners is required.
A member of the Virtual Reference Team, this individual reports to the TBLC Continuing Education Manager.
This is a part-time, grant-funded position for students enrolled in an ALA accredited graduate program.
DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:
Extensive knowledge of:
Customer service, Internet resources, and online communication
Working knowledge of:
Library practices and reference work
Ability to:
Learn and effectively use the Springshare online platform to provide reference assistance to patrons using Florida’s Ask a Librarian service;
Communicate with virtual reference patrons through e-mail, chat, and SMS to accurately assess their information needs;
Communicate effectively orally and in writing with individuals of varying technical expertise;
Perform time-sensitive and complex tasks within a dynamic team environment, with a sense of urgency to meet deadlines and achieve goals; work independently or with others in a collaborative environment;
Use desktop applications such as email, word processing, spreadsheets, and web browsers in an online environment
Work evenings and weekends.
Virtual Reference Provider 7/2019