Job Summary
The IT Intern will assist the IT team in providing technical support and maintaining smooth operations within a Managed Services Provider (MSP) environment. This role is designed for individuals looking to gain hands-on experience in IT support, ticket management, and basic troubleshooting. The intern will work under supervision and contribute to daily tasks that ensure client satisfaction and operational efficiency.
Job Specifics
· This is an in-office, part-time, paid internship. Interns are expected to work between 10 – 20 hours per week and will be paid $16/hour to start.
Key Responsibilities
· Assist with logging and categorizing incoming support requests in the ticketing system.
· Provide basic troubleshooting for desktops, laptops, printers, and common applications under guidance.
· Help monitor and update stale records in managed service applications.
· Support the team in maintaining client documentation and updating configurations.
· Assist with triage activities, including prioritizing tickets and escalating issues as needed.
· Perform simple tasks related to Windows OS, Office 365, and basic networking concepts (e.g., password resets, email setup).
· Participate in IT projects by completing assigned tasks under supervision.
· Maintain professional communication with clients and internal teams.
Qualifications & Skills
· Currently pursuing an IT-related degree or equivalent coursework.
· Basic understanding of Windows operating systems and Microsoft Office applications.
· Familiarity with networking concepts (IP addressing, DNS, DHCP) is a plus.
· Strong communication skills and attention to detail.
· Ability to learn quickly and follow instructions in a fast-paced environment.
Learning Outcomes
· Gain practical experience in IT support and service desk operations.
· Develop skills in troubleshooting, documentation, and client communication.
· Understand MSP workflows and IT service management best practices.
How to Apply · Email your resume to careers@itnetgroup.com with the subject line reading “IT Internship”
· Someone from our team will reach out to you to schedule an interview.
We look forward to meeting you!