Provides first level support to customers regarding basic application, hardware and service/network requests.

1. Determines nature and scope of the customer’s issue, and the appropriate response.
2. Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
3. Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.
4. Available to work a flexible schedule to maintain IT operations of the organization.

Experience

Education: HS diploma or equivalent, education and/or coursework in Information Technology.

Licensure, Certification and Registration: None

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: 1 year experience.

Organizational Profile:
Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation’s leading healthcare systems, recognized for use of advanced technology and clinical informatics.

Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Employment at Memorial Healthcare System is subject to post offer, pre-placement assessment, including drug testing.