Location: Tallahassee, FL
Department: IT
Reports To: Applications Manager
FLSA Status: Non-Exempt
Prepared By: Clayton Tew
SUMMARY
The Applications Specialist’s role is to assist the Applications Manager in supporting software and database systems for Danfoss Turbocor Compressors Inc. This individual will be responsible for installing and troubleshooting specific software and database software packages, and backing up the Applications Manager in his responsibilities.
DUTIES & RESPONSIBILITIES
Act as a backup to the Applications Manager in issues regarding customer support when they are unavailable.
Be available to provide phone and face to face support on a timely basis both during regular work hours, and before and after work hours, as required.
Provide installation and customer support for SmarTeam, Oracle, Catia, Ansys, the production VDI database, and any other software and database package that may be assigned. This includes the writing of scripts for customer use, as required.
Coordinate with the Engineering Department’s Mechanical Design Manager for support of
SmarTeam, Oracle, Catia, and Ansys support. Coordinate with the Quality liason for support of VDI. Coordinate with the Sr. Controls Engineer for support of the Linux production database.
Coordinate with software manufacturers to maintain up-to-date with all software upgrades and updates.
Respond to customers in a timely and efficient manner.
Provide a high level of customer service.
Remain current with evolving technologies within the realm of position responsibility.
Be prepared to assist with any other IT related projects or activities, as requested.
Other duties, as required.
KNOWLEDGE, SKILLS, AND ABILITIES
Technology
Familiarity with the use of PC desktop and notebook technologies.
Familiarity with commonly used applications (Microsoft Office, Internet Explorer, Adobe Acrobat).
Experience with Oracle databases and enterprise level software support. Oracle certification a plus.
Experience writing scripts. Oracle, VB, and SQL preferred.
Familiarity with SmarTeam and Catia is preferred. SmarTeam certification a plus. If unfamiliar with SmarTeam, 1 month training may be provided.
Ability to analyze and solve problems.
Other
Ability to adapt to a rapidly changing and expanding work environment.
Excellent written and oral communications skills.
Ability to communicate clearly, both in person and over the telephone.
Excellent interpersonal skills.
Proven analytical and problem-solving abilities.
Customer service orientation.
Highly motivated self-starter.
Attention to detail.
WORK CONDITIONS
Working availability of 40 hours each week, Monday thru Friday.
Sitting for extended periods of time working on a computer.
Occasionally lifting and transporting heavy objects of up to 50 lbs, such as computers and peripherals.
EDUCATION/EXPERIENCE
Associates Degree, appropriate IT Certifications, or equivalent combination of training and experience.
2-3 years experience in database support and or other software support.
1-2 years experience with Oracle.
1-2 years experience with script writing is preferable.
Experience working in a help desk environment is preferable.
LANGUAGE SKILLS
Ability to read and comprehend standard hardware and software instructions, other simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English.
Ability to effectively present information in one-on-one and group situations to other employees in the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Abilityto interpret a variety of technical instructions with several abstract and concrete variables.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit for extended periods of time; use hands and fingers, handle and feel; reach with hands and arms and talk and hear, both in person and with phone equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this job, the employee may be regularly exposed to moving mechanical parts. The employee may be occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment may occasionally be low to moderate.
Please send application info to:
Clayton Tew, IT Manager
1769 E. paul Dirac Drive
Tallahassee, FL 32310
ctew@turbocor.com
NOTE: ONLY QUALIFIED APPLICANTS WILL BE CONTACTED!!!!