Helpdesk Manager
Job ID: 31222
Location: Tallahassee, FL
Full/Part Time: Full-Time
Regular/Temporary: Regular
Apply On Or Before: 01/29/2010
Qualifications
High school diploma or equivalency and two years experience. Must have the ability to work in an academic environment and communicate with faculty/staff.
Must have experience supervising people.
Must have excellent customer service skills.
Must have the ability to learn new technologies.
Must have strong Windows troubleshooting skills.
Must be able to work with people who have little or no computer experience/training.
Knowledge of Windows XP Professional desktop administration.
Knowledge of Windows 2000, 2003, and 2008 server administration.
Some Knowledge of Macintosh Operating Systems, including supporting users and printers.
Experience troubleshooting network and stand-alone printers and computer peripherals.
Excellent verbal and written communication skills.
Ability to document existing and new processes.
This position requires a police background check.
Preferred
Experience working in an Academic environment.
Experience working with AV equipment, such as video cameras and sound mixers.
Experience creating and deploying Windows Desktop Images using WDS.
Project management experience.
Strong Macintosh troubleshooting experience.
Experience working with mobile/wireless laptop computers.
Other Information
Special consideration will be given to FSU Employees.
Contact Info
Rosanna Catalano
Assistant Dean for Administration
Florida State University College of Law
425 W. Jefferson Street
Tallahassee, FL 32306-1601
(850) 644-3301
Responsibilities
The Helpdesk Manager provides technical support to faculty, staff, and students at the College of Law. Responsibilities include assisting the Systems Administrator in the management of all workstations and printers managed by the College of Law. Provides phone, walk-in, and on-site technical assistance for both Windows and Macintosh computers and printers. The Helpdesk Manager reports to the Systems Administrator, and is expected to leverage existing IT systems and services that are managed by campus Information Technology Services (ITS). The Helpdesk Manager is often the first point of contact for the College of Law Technical Helpdesk. This position requires excellent customer service skills and a strong ability to communicate effectively in person and in writing with both technical and non-technical users of the Law School network resources. The Helpdesk Manager directly supervises the College of Law helpdesk OPS employees and works closely with the College of Law AV Support Specialist.
Pay Plan
This is an USPS (University Support Personnel System) position. Preference will be given to eligible veterans and their spouses with proper documentation (applicants must submit a copy of their DD214 with their online application).
How To Apply
If qualified and interested in a specific vacancy as advertised, apply to Florida State University at https://jobs.fsu.edu.
Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable) even if attaching a resume. Resume should be attached to online application.