Information Professional – Tallahassee

$16.16 – $28.48 Hourly
Main Library – 200 West Park Ave. Tallahassee, FL
Job Type
Career Service Part Time
Office of Library Services
Job Number
5/17/2019 11:59 PM Eastern

General Description of Duties

Initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.

The purpose of this position is to provide professional library services to the public.  Work involves conducting research, training library users, developing resources, using information technology and offering programs.  This position directly supports the library’s mission to inspire the love of reading and enable residents of Leon County to live a life of learning by providing quality, efficient and timely services, and free, unlimited access to information, using the latest technologies.NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement.  Both are subject to change as the needs of the County and requirements of the job change.

Greet and offer professional expertise to library users as they enter the service area and as they use library resources. Accurately determine users’ information needs by employing interview techniques and matching their needs with appropriate resources based on factors such as reading level, technology literacy, depth and breadth of information required, time frames and more. Provide answers and assistance to queries received by telephone, online and mail.

Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet).

Oversee computer use, including public-access Internet PCs, printers and related equipment.  Assist patrons by troubleshooting hardware and software problems.

Provide information and readers’ advisory services; recommend titles and subjects, place reserve and interlibrary loan requests for patrons.

Provide instruction in the use of electronic, print and other formats of library resources.

Resolve library patron problems and provide services at other service desks or locations as needed.

Maintain awareness of technological developments and emerging library trends.  Learn about or train on at least two new applications, devices, programs or services per year and share knowledge with supervisor and peers. (Training may be via webinar; hands-on experience; published media; or other.)

Completes special projects or tasks as assigned.

Independent decision making is essential. Employee in this position must be aware of the library user’s needs and abilities.  Matching appropriate information to the needs of the user requires creativity based on knowledge of all library resources and knowledge of resources available outside of the library as well. Work involves program planning, marketing and presenting which requires imagination, flexibility, persistence, creativity and the ability to resolve problems in front of an audience.

Supervision Received
The employee works autonomously, without supervision, unless special circumstances arise where guidance must be sought.

Supervision of Others

Extensive internal and external customer contact.

Personal computers, word processing software, spreadsheet software, data base software, SIRSI Library Management System, and the Internet are among the equipment and tools used in this position.

Work is performed mainly indoors.  Desk work, standing, walking, concentration, and computer work are some of the physical and mental demands of the position.

Knowledge of general library principles and philosophy. Knowledge of library services, i.e., children, adult, reference, media, technology, and outreach. Knowledge of PCs and the online catalog, including borrower services, circulation services, and bibliographic services. Knowledge of the LeRoy Collins Leon County Public Library policies and procedures. Knowledge of collection development and management. Knowledge of supervisory techniques. Skilled in organizing and directing work of others. Skilled in motivating staff to provide excellent customer service. Skilled in communicating courteously, efficiently, and effectively over the phone and in person with a diverse population. Ability to resolve problems as it relates to the public or staff. Ability to develop and implement programs. Ability to communicate clearly, orally and in writing.

Requires graduation from an accredited college or university with a Master’s degree in Library Science or Information Studies.

Necessary Special Requirements:
Possession of a valid Class “E” State of Florida Driver’s License with a favorable driving record.

This position is 10 hours per week.

Selection Guidelines:
Formal application, rating of education and experience; oral interview and reference check; and drug testing.