Open Position Number – Title 00015996 – IS Data Center Analyst L1
Location Shands at Univ of Florida
Shift Weekend/Day
Position Status Full Time – Regular
Pay Plan – Grade SHN-10 Min: $15.05- Mid: $19.05
Department Data Center Operations – 9105578161
Position Summary IS Data Center Analyst L1-
Responsible for day-to-day data center application administration responsibilities providing enterprise-level end-user help desk support, maintains enterprise scheduling system, administration of enterprise report system, responsible for basic data center facilities monitoring and infrastructure maintenance, works to improve I.S. customer relationships, performs escalations for data center problems ensuring conformance with Information Services goals. Other duties involve: following change management protocols, Data Center project management standards; participation in disaster drills, maintenance of support documentation, multi-tasking assignments and effectively utilizing time task management skills, basic over-the-phone troubleshooting of hardware, software and processing customer requests for systems and services; basic troubleshooting and servicing hardware and software, printers, office automation devices, and network connectivity for devices attached to the Shands enterprise-wide computer network; security and account management functions. Expected to have a strong understanding of customer procedures and recognize opportunities to optimize the use of technology to meet their business goals.
Position Minimum Requirements Minimum 6 months – 2 years technical, customer service, or other relevant experience. Prefer college graduate with AA or AS degree. Degree(s) may substitute for experience. Requires excellent verbal and written communication skills. Demonstrate knowledge of application administration, network account administration, and troubleshooting of Mainframe and/or Windows NT applications/systems. Proficient with spreadsheet, database management, word processing, and communication software. In addition to excellent written and interpersonal skills, must demonstrate knowledge and/or experience in at least two of the following areas:
– Strong knowledge of desktop, server, and personal device hardware, software, and peripherals
– Novell/Microsoft or Mainframe integration knowledge
– Strong organizational and customer service skills
– Advanced Microsoft word processing, spreadsheet, or database development
– Familiarity with healthcare information systems
– Project management methodology
Applicants not meeting the above requirements but who have extensive and varied experience (same educational and years of experience parameters as outlined above) with customer service will be considered.