We are now interviewing for an IT Help Desk Technician position after the recent expansion into our new building. We currently have a 40 hour OPS slot available. Please send all resumes to helpdesk@law.fsu.edu or call 644-7735.

Here is a brief list of the job requirements:

– Act as the customer interface for all inbound inquiries and be the case owner regardless of the type of inquiry

– Coordinate support tickets and resources as necessary to resolve customer issues
– Be a multi-tasker able to work multiple customer issues while providing high level customer satisfaction
– Follow up with customers to ensure that customer inquiries are resolved within the contracted time frame
– Monitor our customer’s systems alerts and respond, document, and coordinate resolution upon receipt
– Courteously and tactfully handle customer support issues in a professional manner
– Maintain creditability and confidence for our users