Job Title – IT Support Technician – OPS

The FSU College of Medicine Help Desk is looking for 2 energetic OPS employee’s to assist the FSU Med Community with their IT related needs.

 

The primary duties of these position include:

• Assist Tier I technicians in the MED Help Desk
• Assist MED students, faculty and staff with creating Help Desk tickets
• Monitor the Help Desk ticketing system and communicate with Help Desk staff and customers
• Perform basic IT troubleshooting to assist the Help Desk staff
• Create IT documentation when applicable
• Maintain inventory of CoM IT toner supply and stockroom
• Assist Help Desk technicians process and print posters via large format plotter

 

Required skills:

• Exceptional Customer Service
• High attention to detail
• Ability to prioritize, organize and perform multiple assignments
• Basic computer skills

 

Preferred skills:

• OMNI knowledge
• Experience with FSU purchasing processes and procedures
• Working knowledge of Windows 7, Mac OS X, Office 2013, Adobe Creative Suite, Android and iOS mobile devices

 

If interested, please send a resume to benjamin.brownell@med.fsu.edu and I will respond with more details.