Tech Support Rep 2 (Orlando)

Posted by Ebrahim Randeree on

Convergys

JOB DETAILS
Career Field Computer/IT – All, Customer Service, Call Center
Job Duration Full Time
Job Shift Day
Minimum Education High School or Equivalent (GED)
Salary Offered Open
Relocation Assistance Not Available

JOB DESCRIPTION
Join CONVERGYS, a global leader whose employees interact with over 1 million customers every day on behalf of many of the world’s largest companies. Named as one of America’s Most Admired Companies for the past 9 years, CONVERGYS delivers a broad range of customer and HR solutions in more than 70 countries.

NOW HIRING FOR FULL TIME

* $18/hr to start
* Increased pay for night and weekend
* Call Center experience a plus!

Outstanding Benefits!
* Tuition Reimbursement
* Medical, Dental, Vision Plans available
* 401(k) Savings Plan.

We are proud to be an Equal Opportunity Employer M/F/D/V

Key Qualifications:
* Associate’s degree in related field or advanced vocational training with two to four years related experience; or three or more years of related work experience
* 3 Years + Experience in UNIX or Windows Networking Administration or Technical Support.
* Some Holidays required
* Computer skills, including experience operating within a Windows environment and proficient internet navigation skills
* Ability to perform light hand activity work at a computer/telephone station in an office environment.
* Ability to communicate in a clear and effective manner, both verbally and in writing
* Intermediate to advanced customer service skill, which includes patience, plus the ability to listen carefully, empathize, analyze, and adapt to customer situations
* Intermediate to advanced problem solving skills with ability to identify root cause of customer issue
* Able to work flexible work schedule as required
* Ability to provide customer satisfaction while adhering to policy and procedure
* Courtesy blended with empathy, understanding, and patience
* Enthusiasm and positive response

The most successful employees generally possess:
Strong grammar skills, good listener, creative, intuitive, a problem solver, and able to generalize and handle ambiguity. Candidate”s interpersonal skills include independence, team player, adaptive, personable, self-confidence and the ability to manage stress. Candidate should be self-motivated, a self-learner, customer oriented, resourceful, enthusiastic and welcomes a challenge.