The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for November Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. Kristen Faulkner from Polk Community College will receive a gift card to Amazon for her Best Detailed Chat and all three winners will receive a certificate at a presentation at this year’s Florida Library Association Annual Meeting in St Petersburg, Florida at the Ask a Librarian User Forum on 4/24 at 8am.

Best Exemplary Detailed Chat: Kristen Faulkner
Polk Community College, 11/8/07
Kristen helped a student access speech related information who was having difficulty logging into her college’s databases. She was very patient, asked questions to clarify the information need, and even offered to email the patron to follow up.

Best Exemplary Brief Chat: Charles Danner
Harold Goldstein Library, 11/4/07
Even though Charles is still a graduate student, he gives fantastic reader’s advisory information to this patron about love poetry. He showed a strong knowledge of the subject area.

Best Exemplary Teaching Chat: Juan Lopez
Lake County Public Library, 11/9/07
Juan showed the customer how to search for health articles on the Florida Electronic Library. Juan’s kind and diplomatic assistance to this patron was exceptional!