OPS Interlibrary Loan Assistant @ Law Library, FSU

Responsibilities

The OPS Interlibrary Loan Assistant will provide direct administrative support to the FSU College of Law Research Center. Must have excellent customer service and communication skills, in person, on the phone, and over email. Must be organized and demonstrate the highest attention to detail. Responsibilities include:

Processing borrowing interlibrary loan requests received from the College of Law faculty and students, including office deliveries
Processing lending interlibrary loan requests received from outside libraries via OCLC WorldShare
Use a variety of discovery tools to determine ownership, availability, and location of materials
Customer service to other librarians, faculty, students, and visitors
Other library-related duties as needed

Qualifications

High school diploma or equivalency
Knowledge of Microsoft Office applications, including Outlook, Word, and Excel
Ability to recognize a variety of bibliographic citations and materials
Ability to pay meticulous attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner, and ability to check own work for accuracy
Strong oral and written communication skills, including the ability to draft basic business correspondence
Ability to prioritize and perform multiple work assignments simultaneously
Ability to work independently and follow through on tasks with minimal direction
Professional demeanor; and proper office, e-mail, and telephone etiquette
Familiarity with standard office procedures and equipment, including flatbed, and multi-page scanners
Ability to adhere to established work hours

Preferred Qualifications

Knowledge of and ability to interpret and apply University policies and procedures, principles, and practices
Some familiarity with OCLC WorldShare, ILLiad, or related systems
Working knowledge of Alma or other integrated library systems
M.L.I.S. degree or active, degree-seeking M.L.I.S. student