Help Desk Technician positions available (OPS) @ Law
FULL TIME and PART TIME
The law school is hiring for a full-time and a part-time Help Desk Technician. Schedule is flexible and pay starts at $11.50/hour. If interested or know of someone who would be, please send a resume to helpdesk@law.fsu.edu.
Responsibilities
This position is responsible for performing routine tasks under the supervision of the IT Operations Manager at the College of Law. Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Installs and customizes application software. Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience. Coordinates support tickets and resources as necessary to resolve customer issues. Simultaneously addresses multiple customer issues while providing a high level of customer satisfaction. Follows up with customers to ensure that customer inquiries are resolved within a suitable timeframe. Courteously and tactfully handles customer support issues in a professional manner.
Qualifications
High school diploma or equivalency. Customer support and some technical experience. This position requires the ability to work in an academic environment and communicate effectively with students, faculty and staff who may not have a strong computing background. Dress and conduct must be neat and professional. Excellent communication and customer services skills are essential.
Preferred
Experience using and supporting Microsoft Windows based computers in a business environment is preferred. Experience supporting computers in an Active Directory environment and troubleshooting network connectivity issues is also preferred.
Contact Info
Please send a resume to the hiring manager below:
Jason Freeman
IT Operations Manager
Florida State University College of Law
425 W. Jefferson Street
Tallahassee, FL 32306-1601
Email: helpdesk@law.fsu.edu
Anticipated Salary Range
$11.50 an hour
Schedule
Currently looking to fill a full-time (30-40 hours per week) position and a part-time (20-30 hours per week) position. Hours of operation are 8am to 5pm M-F but we are flexible as we have before hours and after hours support needs to fulfill.
Criminal Background Check
This position requires successful completion of a criminal history background check.