Job Description:
The Help Desk at City of Tallahassee functions as remote end user support to employees of the City. Some duties include technical troubleshooting, providing a pleasant customer service experience, password resets, and communicating technical problems effectively. Interns will work in a professional setting within City Hall and are responsible for documenting and troubleshooting technical problems users may be experiencing.
Required Qualifications:
* Current student at a university having:
* Completed at least 30 hours of coursework
* Provide your own transportation to and from work
* Majoring in Information Technology, Computer Science, or related field
Recommended Qualifications:
* Comfortable with Windows 7 and Windows XP operating systems
* Familiarity with HP and Dell hardware
* Experience with Microsoft Office Suite
* Customer Service Experience
* Troubleshooting Experience
Other Information:
* Averages 10 hours per week
* Paid Internship
* Pay is $11/hr
* Hours of Operation: 7:30AM-5:30PM, M-F
* Hours are flexible with class schedule
* Student can stay in the internship until they graduate
Contact Information:
Kelby Mahoney
Kelby.Mahoney@talgov.com