OPS Tech Support

Job ID  39899

Location – Tallahassee, FL

Department – College of Law
This position is responsible for performing routine tasks under the supervision of the Helpdesk Manager at the College of Law. Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Installs and customizes application software. Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience. Coordinates support tickets and resources as necessary to resolve customer issues. Simultaneously addresses multiple customer issues while providing a high level of customer satisfaction. Follows up with customers to ensure that customer inquiries are resolved within a suitable time frame. Courteously and tactfully handles customer support issues in a professional manner.
High school diploma or equivalency is required. Applicants must have some technical experience. This position requires the ability to work in an academic environment and communicate effectively with students, faculty and staff who may not have a strong computing background. Dress and conduct must be neat and professional. Excellent communication and customer services skills are essential.
Experience using and supporting Microsoft Windows based computers in a business environment is preferred. Experience supporting computers in an Active Directory environment and troubleshooting network connectivity issues is also preferred.
Contact Info
Matt Mortimer Directory of Technology Florida State University College of Law 425 W. Jefferson Street Tallahassee, FL 32306-1601 Email: mortimer@law.fsu.edu
Anticipated Salary Range
$11.50 per hour
Less than 30 hours per week.
Criminal Background Check
This position requires successful completion of a criminal history background check.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Open until filled