TITLE: CCI HelpDesk Graduate Assistant
HIRING SALARY: $24.45 an hour
HOURS: 20 hours per week
HIRING: Beginning in Fall ’26
MAJOR FUNCTION:
- Manage, train, and mentor a team of 7-11 student technicians while coordinating daily operations directly with the IT Manager.
- Oversee physical and virtual Windows and Linux environments, including permissions management for listservs and network drives.
- Develop technical solutions using Python, Bash, and PHP, alongside SQL database administration and web development (HTML/CSS).
- Manage 500+ assets via Lansweeper and Intune, overseeing MacOS imaging and Windows 11 deployments for labs and workstations.
- Track the full lifecycle of IT inventory from new purchases to disposal, overseeing the documentation of surplus equipment and facilitating routine pickups.
- Resolve complex HelpDesk escalations for faculty and students while producing documentation to optimize business operations.
REQUIREMENTS:
- Graduate Assistants must be students in one of the CCI graduate programs (Information, Information Technology, Strategic Communications, etc.).
- We want to make sure our own students are given the opportunity of meaningful employment within their field of study.
- We prefer that any students that are hired do not graduate for at least a year after their start date.
- This ensures that technicians are kept around long enough to retain and utilize their training and keep the turnover rate low.
- Graduate Assistants also need to be aware that the CCI HelpDesk is open during summer, spring break, and the first week of the winter holiday break.
- Applicants need some working experience with computers and troubleshooting.
- Looking for self-starters, eager learners, and motivated team players.
HOW TO APPLY:
Email Jason Welch a copy of your resume and CC Julia Sveen
- Jason Welch, IT Manager [ jew23c@fsu.edu ]
- Julia Sveen, Graduate Assistant [ jds21k@fsu.edu ]