Customer Tech Support Analyst – Microsoft, IT  – Lakeland

Job ID #: 11647 Location: Lakeland, FL between Orlando and Tampa
Functional Area: Information Systems Business Unit: Corporate
Employment Type: Full Time – Regular Education Required: Not Indicated
Work Hours: Shift work, including nights & weekends. Travel Percentage: 0%
Minimum Base Pay: $14.95 Type of Pay: Hourly
Maximum Base Pay: $25.25 Frequency of Pay: Weekly
Potential Annual Pay with Bonus (Monthly Paid Positions Only): $N/A
Potential Annual Base Pay (Hourly Paid Positions Only): $$31,096 – $52,520

Position Description

• first/second-level problem-determination for office/warehouse related computer and network problems
• assist personnel with hardware, software and application problems
• report and troubleshoot desktop\server\application problems
• answering phones and logging incidents, and
• maintaining a good understanding of PCs and networked systems.

Required Qualifications

• one or more years of experience working within a corporate environment supporting desktops/ servers/ applications
• one or more years of customer service and phone support experience
• one or more years of experience working with Microsoft Office Suite
• excellent attendance and punctuality record
• excellent problem-determination / solving skills
• be able to handle a variety of tasks must work well on their own as well as in a team environment
• demonstrate enthusiasm, initiative and pride in work, and a and responsibilities
• commitment to Publix and our Mission.

Preferred Qualifications

The preferred qualifications include experience in the following:
• Peregrine Service Center
• CA Unicenter
• Windows XP/ Windows 7/ Server2003/ Server 2008/Server 2012
• Microsoft Office Suite
• Computer Hardware
• VM
• Citrix
• MCSE Certified
• A+ certification.

Additional Information

One of the following positions is now available:
•Associate Customer Tech Support Analyst $14.95 – $20.65
•Customer Tech Support Analyst $18.30 – $25.25

Please be sure to monitor your email including your spam folder, daily for communications you may receive during the recruiting and selection process for this position. Please do not use your Publix email address when applying.

Once your application has been successfully submitted you will receive a confirmation email.


▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost
▪ An opportunity to purchase additional shares of our privately-held stock
▪ 401(k) retirement savings plan
▪ Group health plan (with prescription benefits)
▪ Group dental plan
▪ Group vision plan
▪ Sick pay
▪ Long-term disability insurance
▪ Company-paid life insurance (with accidental death & dismemberment benefits)
▪ Tuition reimbursement
▪ Vacation pay
▪ Free hot lunches (buffet-style) at facilities with a cafeteria
▪ Paycheck direct deposit
▪ Credit union
▪ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
▪ 6 paid holidays (Associates can exchange the following holidays with their manager’s approval)
New Years Day
Memorial Day
Fourth of July
Labor Day

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in December. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.