myfuelmaster.com

Syntech Systems is the leading supplier of fuel and fleet management accounting systems.  We are pioneers of the fuel management industry – Home of the FuelMaster and Inventors of AIM (Automotive Information Module). We are profoundly committed to our customers, our distributors, our employees, and our community.

**BENEFITS for Employees** – Syntech pays 100% health and dental insurance, short-term and long-term disability, and life insurance (up to $150,000).  Syntech automatically contributes 4% of employee’s salaries to 401k and matches an additional 2% of the employee’s contribution!   There’s so much more!!

The Desktop Support Specialist  will provide day-to-day technical support to employees for network and desktop infrastructure issues. This is a permanent, full-time, in-house position.   Normal office hours are Monday-Friday, 8:00 am – 5:00 p.m.

ESSENTIAL FUNCTIONS:

• Maintains passwords, data integrity and file system security for the desktop environment.
• Creates new accounts within Active Directory, Office 365, Exchange and other applications.
• Installs software and hardware for employees, as needed.
• Provides complete setup and installation of new VOIP phones within the web management console.
• Educates users on the proper usage of company hardware and applications.
• Assists users in the configuration of mobile devices to access company applications.
• Enforces corporate security standards and maintains group policies at the desktop and user level.
• Participates in development of information technology and infrastructure projects.
• Optimizes, streamlines, and automates desktop infrastructure.
• Resolves complex technical issues for employees utilizing the ticket system.
• Troubleshoots network issues affecting end users; supplies troubleshooting details to an escalated resource.
• Maintains and updates documentation relating to change management and processes, as well as inventory and utilization records of software and hardware resources.
• Partners with 3rd party software vendors to troubleshoot and resolve issues.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Supports the department with on-call and after-hours availability, when required.
• Assists with open IT projects and other related duties, as assigned.

Requirements

• Must be a self-starter with solid communication and interpersonal skills.
• Excellent organizational and time management skills with the ability to multi-task and prioritize in a fast-paced environment.
• Ability to communicate highly technical information to non-technical users.
• Highly proficient with Windows 10 and virtual desktop environments.
• Extensive experience working with remote users.
• Strong knowledge of Windows Server technologies (Active Directory, DHCP, DNS) and Group Policy management.
• Experience with Microsoft Exchange including new user creation, email archiving, and litigation searches.
• Basic experience administering web-based VOIP phone systems, routers and firewalls, as well as client VPN software.
• Ability to accurately diagnose and repair desktop/laptop hardware and end user issues.
• Extensive experience troubleshooting and resolving issues with Microsoft Office 365 and other Office products.
• Extensive experience in change management and documentation.
• Experience with Apple products, preferred.

EDUCATION AND EXPERIENCE:

• BS in Computer Information Systems, Information Technology, Engineering or related discipline; will consider relevant years’ experience in lieu of degree.
• Minimum of 3 years’ experience in Desktop Support or End User Support with 100+ users.
• Minimum of 2 years’ experience with Windows Server Roles.
• Technical vendor certifications, preferred.

PHYSICAL DEMANDS:

Must be able to physically bend, stoop, and lift up to 40lbs, as necessary for equipment installations, workstation set ups, etc.

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

EEO/AA Employer/Veteran/Disabled