Director of IT Operations

General Description of Duties

Initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.

This is professional, administrative and highly technical work that directs and manages the activities of technical employees for the network, systems, and computing infrastructure for Leon County’s automation efforts within a multi-million dollar budget. The incumbent will exercise independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact on County-wide mission-critical operations, that depend on functional network and systems stability, in order to serve the citizens of Leon County and users of services of the second judicial circuit in five surrounding counties.

NOTE:   The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The Job Description Questionnaire (JDQ) reflects a more detailed description of the position.  Neither the job description nor the JDQ constitutes an employment agreement.  Both are subject to change as the needs of the County and requirements of the job change.

Supervises three (3) Senior Management staff.  Initiates and recommends personnel actions, including hiring, disciplinary actions, firings, reclassifications, and reorganizations.  Confers with, enforces, and advises employees on administrative policies and procedures, technical problems, priorities, and methods.  Completes annual evaluations and maintains personnel action records required by Human Resources (HR).  Evaluates training requirements and creates training/development plans for staff. Attains and maintains competent, qualified, enthusiastic personnel for long term employment by selecting the best candidates for positions through the HR process and uses sound management techniques in communicating, praising, and disciplining employees.  Works with staff to resolve personnel issues.  Creates development plans for staff to maximize performance and create a plan for personal growth.

Directs the activities of the County’s Office of Information Technology (OIT) – Operations relating to network security, network and telephony infrastructure, servers/systems, data centers, mobility, and technical services.  Formulates, prepares, and assists the Director of MIS/GIS in the formulation of policies and procedures, and preparing and administering budgets. Formulates, prepares and administers budgets for the IT Operations budget. Oversees multiple CIP projects in excess of over one million dollars (computer replacements, COMNET, server upgrades, security, network backbone, data wiring, telephone upgrade, et cetera).  Prepares and presents commission agenda items. Analyzes proposed and actual projects in terms of machine capabilities, cost, and personnel and machine hours to determine feasibility and accountability.  Acts as a liaison between OIT and other state and local agencies.  Directs and plans activities for maintaining and upgrading Leon County’s network/web infrastructure consisting of wiring, hubs, routers, and switches for telephone and data communication.  This also includes network infrastructure provided to the Second Judicial Circuit in five surrounding counties (Leon, Jefferson, Gadsden, Wakulla, Franklin, and Liberty).  Directs and plans activities for maintaining and upgrading Leon County’s Servers (file, domain name, SQL, virus protection, SPAM filtering, etc.) providing electronic communication and data processing capabilities to County-wide departments and divisions. Directs and plans activities for maintaining and upgrading Leon County’s network/web infrastructure consisting of wiring, hubs, routers, and switches for telephone and data communication. Directs and plans activities for maintaining and upgrading Leon County’s servers (file, domain name, SQL, virus protection, SPAM filtering, etc.) providing electronic communication and data processing capabilities to county-wide departments and divisions. Directs and plans activities for maintaining and upgrading Leon County’s network infrastructure and desktop computer systems. Directs and plans activities for providing superior customer service. Coordinates the review, analysis, and definitions of operational systems problems and applies accepted management principles and systems analysis techniques to develop new systems or improve existing systems. Coordinates research and development efforts to establish baseline measurement and testing of new systems and procedures.

Provides security management. Directs activities, conducts, and assists with highly sensitive security investigations as requested by law enforcement, outside agencies, management, and public records requests.  Examples include providing support data to for law enforcement’s criminal investigations, investigations into ethics violations, management investigations into policy violations, public records requests as directed by  the County Attorney’s office. Oversees OIT access security system and determines access level of OIT (including GIS) employees.  Determines access level and provides access to OIT employees and others as needed. Monitors access to assure OIT security is maintained and creates reports as needed to research security breaches. Coordinates and manages security projects for Local Area Network (LAN), Wide Area Network (WAN), and servers/systems.

Performs other duties as assigned. Acts as floor warden during bomb threats, fire drills and other potential evacuation events.  Serves on rotation as OIT representative for emergency management declared states of emergency.

Supervision Received
Supervision is received for direction of job assignments, prioritization of work, and for management of projects. This position is responsible for providing the overall management of a successful technical service facility, requiring strong familiarity with network protocols, systems best practices, and technical customer service.  This position has a very large area of responsibility, both insuring systems integrity as well as maintaining a secure WAN in Leon County and five surrounding counties.

Supervision of Others
Position is supervisory. The incumbent will supervise three Senior Management staff (IT Coordinator – Network, IT Coordinator – Systems, and IT Coordinator – Technical Service).

Knowledge of the principles, practices, and techniques of computer software and hardware technology.  Knowledge of microcomputer operation systems and procedures.  Knowledge of problem solving techniques.  Knowledge of technical network strategies and concepts for a multitude of layouts, configurations, and protocols.  Skilled in the use and installation of computer equipment.  Ability to think logically and solve problems.  Ability to communicate effectively, both orally and in writing, for both laymen and technical users.  Ability to establish and maintain effective working relationships. Ability to plan and organize technical material for training.  Ability to drive to other work sites.  Ability to identify user needs.  Ability to understand and apply applicable rules, regulations, policies, and procedures.   Ability to do both short-range and long-range program and project planning.  Ability to write technical reports.  Ability to conduct feasibility and cost-analysis studies. Ability to analyze and interpret technical data.  Ability to plan, develop, implement projects and activities efficiently and effectively.  Ability to negotiate and collaborate effectively with internal and external users and customers.  Ability to direct and motivate staff effectively.

This position works with complex analytical techniques and methods that require extensive judgment in determining appropriate and accurate solutions in implementing the network and telecommunication systems.  The position is required to assist in developing and managing a multi-million dollar budget effectively.  A high degree of independent judgment is required to allocate resources effectively and equitably, determine policies and procedures, and budget management.  The position is required to troubleshoot and resolve issues,  analyze, evaluate, initiate and propose solutions in a collaborative atmosphere with County Department Heads and staff regarding the complex technical problems with network and telecommunications systems.  A high degree of responsibility and accountability is expected of the position in managing the  program and reporting its status to the County Board and Constitutional offices, and in performing highly sensitive, security-related, or investigation-related tasks.
Considerable contact made to explain and interpret the work activities, define and allocate resources, analyze problems while providing solutions; assists with investigations, contract negotiations; resolve connectivity issues; et cetera.
Personal computer; word processing, spreadsheet, database (SQL, Veritas, ePO, iHEAT, HEAT, Access), specialized software (Security-related); typewriter, fax, adding machine, calculator, scientific calculator, and various operating systems (Netware, Microsoft, UNIX, Linux, XML).
Work mainly indoors at a desk in one location while seated in a chair.  A video display terminal is used.  Physical demands include standing walking, standing, stooping, et cetera.
Requires graduation from an accredited four year college or university with a Bachelor’s degree in Computer Science, Planning OIT, or a related field such as Engineering, or other technical degree, and eight years of related work experience, four years of which must have been in a supervisory capacity.

Necessary Special Requirements:
Must possess a valid Driver’s License and have a favorable driving record.

Certifications in Cisco, Microsoft, Novell or Security training are preferred.

Selection Guidelines:
Formal application, rating of education and experience, oral interview, reference check, and drug testing.

FLSA STATUS:  Exempt.  Position currently meets the administrative, computer professional and supervisory exemption.