Global Social Business Community Manager, UBM.

UBM is seeking an experienced Global Social Business Community Manager to drive the vision and overarching strategy for its digital community Jive platform called the Hub. The Hub is one place where everyone at UBM comes together to connect, communicate and collaborate. It’s an integral part of how UBM does business.

The Global Community Manager builds professional and personal connections throughout UBM and beyond. Through these internal connections, the Global Community Manager gains access to influencers and spreads understanding about the power and potential of the Hub, as well as learns the organizations desires and pain points so we can evolve our strategy and technology to meet UBM’s ever-changing, global needs. The Global Social Business Community Manager communicates how and why to use the Hub through multiple channels, using varied media, to all levels of UBM to increase engagement in the Hub community.  The Global Community Manager collaborates with UBM colleagues to develop solutions for their teams by using the Hub to improve effectiveness and efficiency. As a participant in the greater community of Community Professionals outside of UBM, the Global Social Business Community Manager learns what other organizations, practitioners and thought leaders have done, are planning, and are struggling with, bringing that experience and knowledge back to UBM.

RESPONSIBILITIES – Strategy.  Develop the vision for the Hub and the strategy for achieving it. Build, lead and facilitate the Hub Advisory Board. Develop and implement Hub information architecture and governance plans. Develop and implement gamification strategy of the Hub. Champion UBM’s brand as a leading, collaborative organization by sharing our accomplishments publicly and modeling our open and transparent culture.

– Implementation.  Manage UBM’s Global Hub Team. Ensure the Hub is providing business value to UBM. Proactively identify key business processes and collaborative patterns and identify new ways of working using the Hub. Provide consultation to individuals and groups looking for better ways to work. Help to develop and grow communities within the Hub. Forge connections between the Hub and other UBM platforms. Manage vendor relationships to ensure they are meeting UBM’s business needs. Manage the Hub budget.

– Engagement. Communicate the value of the Hub throughout the organization to further increase engagement. Ensure appropriate metrics and reporting are in place, managed and communicated. Recruit, develop and coach a team of community managers and Hub advocates in each UBM division and geography. Interface with People & Culture colleagues across UBM to enable the effective delivery of Divisional talent, business and cultural initiatives. Run annual Hub survey and consistently identify ways in which we can improve the Hub. Regular discussions with business and P&C leaders to understand business priorities and identify ways in which the Hub can support the priorities.

– Support.  Identify business challenges with the Hub and develop mitigation and improvement plans. Develop and maintain a solid onboarding and training program. Develop and implement a plan to improve search, find ability and navigation of existing content in the Hub. Identify areas of underutilization of the Hub at UBM and ways in which to improve metrics in those areas. Partner with UBM’s IT team and Jive to ensure the Hub’s accessibility and speed is at necessary levels to ensure business usability.

QUALIFICATIONS. Minimum of 3 years’ experience as a website project manager, web master, or web developer. Two to three years’ direct, hands-on experience with the development, management, or maintenance of community websites including discussion forums. Knowledge of web-development tools including HTML. People oriented. Ability to work cross functionally. Excellent communication skills. Net savvy (passionate about social networking sites and all things online). Proven ability to effectively coordinate cross-functional teams. Proven ability to “influence without authority;” work in a matrix environment. Ability to work independently, multi-task, and be a strong, proactive team player. Experience managing and developing staff, including a global team. Excellent customer-service skills and professional demeanor. Ability to quickly respond to management and end-user requests. Ability to understand corporate culture and style guidelines to ensure appropriate web design and architecture. Ability to market, sell and promote participation in the community. Experience with online communities/social networking companies or sites. Experience with Jive or other Social Business software communities. Keen understanding and awareness of internet trends.