Help Desk Technician


The Help Desk Technician provides basic technical support (help desk) to include installing,

configuring and instruction on FuelMaster software, hardware and firmware to customers and



  • Consults with customers on the telephone providing support in all areas of FuelMaster software

and hardware.

  • Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions.
  • Performs diagnostic tests to ensure integrity of FuelMaster setups.
  • Responsible for and able to perform telephone (help desk) support of peripheral devices,

including transaction printers, receipt printers, tank monitor connections, communication

devices, as well as the FuelMaster system.

  • Follows up on assigned open calls to verify resolution of customer problem.
  • Documents actions performed and troubleshooting steps completed in CRM software.
  • Assists both technical and non-technical personnel to solve customer related issues and work

successfully through their requests.


  • AA degree/technical training in an IT related field; will consider relevant years’ experience in lieu

of degree.

  • Has knowledge of commonly used IT concepts, practices, and procedures.
  • Solid communicator with strong writing skills.
  • Excellent analytical and troubleshooting skills with a strong focus on results.
  • Strong history of positive customer interaction and customer support.
  • Willingness to be on call and/or work shifts when necessary.
  • Experience in Systems Administration, SQL servers, or network communication is desirable.

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)