JOB DESCRIPTION
The IT Director is responsible for all aspects of MCC’s IT infrastructure, including desktops, laptops, servers, mobile devices, telephony, switches, firewalls, printers, generator backup, Internet connectivity, and related software. The IT  Director leads and manages the Network Administrator, Desktop Support Technician, and any other related IT support personnel.  The IT Director’s main goal is to provide a stable, reliable, secure, and up-to-date network of computing systems which provide the working platform for MCC and its subsidiaries.  With 160 employees located at our Tallahassee, FL headquarters, MCC is the leading codifier of municipal Codes of Ordinances. We also provide a full range of electronic records management services for municipal governments. To find out more information, please visit http://www.municode.com. Municipal Code Corporation is an equal opportunity employer.TASKS
1. Monitor team’s helpdesk queues and provide ticket escalation, priority, and communication between technicians and end users.
2. Serve as level 2 support for technicians by resolving user/customer complaints and solving complex problems.
3. Monitor all systems for downtime/outages and communicate with users/customers in the event of an outage.
4. Serve as the Project Manager for staff projects, milestones, and deadlines.
5. Forge solid relationships with department heads, managers, and end users to provide proactive, front line support.
6. Implement new systems that are outside of the scope or experience of the Network Administrator.
7. Create and maintain strong vendor relationships.
8. Proactively manage annual maintenance contracts, software licensing, hardware inventory and vendor relationships.
9. Recruit, interview, and select employees while providing positive feedback and constructive criticism.PROJECTS
Projects that the IT Director is expected to complete – not by themself, but with the aid of the team under his/her direction:

1. Comprehensive network monitoring and notification (Whatsup)
2. Stable web filtering and reporting (Websense)
3. Internal/External SQL cluster for enhance application performance
4. Improved backups for enhanced DR – volume/machine snapshots, backup to disk then tape, dedup, incremental restores, Sql log management, exchange individual mailbox restores
5. Improved system security – desktops, servers, switches, firewall all supporting PCI compliance.
6. Email archival and improved responsiveness of Exchange/Outlook
7. Bi-directional failover from Atlanta to Tallahassee for internal and external systems
8. Overhaul traditional PBX with a VOIP phone system
9. Development of a knowledge base for internal IT use
10. Extension of above knowledge base for end user support, training and marketing (web tip of the week)

EDUCATION AND EXPERIENCE
Ideal candidates would have a Bachelor’s degree in a relevant IT field, or have the equivalent experience, including the following:

* Minimum 5 years in a related field – network/systems administration, project management, technical support/helpdesk management, etc.
* Prior daily use or management of Microsoft technologies in a medium size network – SQL, Exchange, Active Directory, Sharepoint
* Experience leading a small team of IT professionals
* Past experience managing helpdesk ticket priority and escalation
* Solid understanding of VMWare virtualization technologies and Storage Area Networks
* Disaster recovery planning and execution

SKILLS AND BEHAVIOR
Candidates should also exhibit the following skills and behaviors:

1. Subject matter expert on products and services offered by MCC.
2. Strategic Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
3. Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
4. Leadership – Motivating, developing, and directing people as they work, identifying the best people for the job.
5. Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
6. Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
7. Persuasion – Persuading others to change their minds or behavior.
8. Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
9. Communicating – Talking & writing to others to convey information effectively.
10. Active Listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.