Full Time — Help Desk Specialist, Department of Revenue (Tallahassee)

Help Desk Specialist

Tallahassee, Florida

Closing Date: 4/3/16


We are looking for a dedicated IT technician to work with the Help Desk Manager to monitor and modify the following:

* Incident management, User Interaction, and Request fulfillment Policies, Procedures, Workflow

* Analyze performance data to understand trends

* Consult with users and assist the Distributed Computer Systems Analyst in conducting information assessments to define user needs and system requirements.

* Assist the Analyst in the design and configuration of a distributed computer systems environment with appropriate hardware, operating systems software, applications software and communications components to solve business/office problems for the LANs.

* Assist the Analyst in establishing methods and procedures for use of the distributed computer systems including hardware, software, communications and user training.

* Install and implement distributed computer systems hardware, software and communications components including enhancements and upgrades.

* Analyze and resolve hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.


Revenue is a great place to work!  We offer training on cutting-edge technology in a stable environment with regular work schedules.  This position offers a generous benefits package including vacation and sick leave, retirement, health insurance, life insurance, 10 holidays per year, flexible work schedules, State tuition waivers, and much more!

For more information contact ISPTalentManagement@dor.state.fl.us