IT Support Specialist

Job ID:  35989
Location: Tallahassee, FL
Full/Part Time: Full-Time
Regular/Temporary: Regular
Apply On Or Before: 07/31/2013


Tech Services, College of Education
A bachelor’s degree or high school diploma and four years experience. A combination of post high school education and experience equal to four years can substitute at the equivalent rate.

-Ability to troubleshoot faculty and staff technical problems via phone, e-mail, and in person, this will be in the form of ticket assignments and help desk duties.
-Provide assistance with planning, documenting, implementing, and maintaining of new server-based applications.
-Provide technical consultation on college-wide and departmental projects. This will be reviewing outstanding tech projects.
-Driver’s license or the ability to obtain.
Background Check Requirements
This position requires successful completion of a criminal history background check.
Confidentiality Policy
This position requires compliance with University confidentiality policies.
A Bachelor’s degree in Computer Science, MIS, or other appropriate degree and four years of experience in relevant fields, or a two year diploma and six years of relevant experience is preferred.
If not otherwise specified, schedule is M-F, 8-5.
Provide technical consultation on college-wide and departmental projects; Manage projects; Select, evaluate, and coordinate implementation of advanced educational technology resources; Provide training; Assist in FSU ITS policy implementation for FSU resources utilized in the college.

Provide system administration and management of Linux and Windows server and desktop environments, including domain functions (i.e., copying files, changing permissions, adding users, deleting users, etc.).

Maintain, document, and assist in the development of current web-based applications and their supporting databases. Provide assistance with planning, documenting, implementing, and maintaining of new server-based applications as needed by College faculty and staff. Develop and coordinate web programming (i.e. HTML, JavaScript, CSS) to facilitate end user or program efficiency.
Initiate and implement SharePoint development for academic departments and non-academic units college-wide; Conduct orientation sessions and workshops; Initiate coordinate, and conduct deployment meetings; Troubleshoot, prepare appropriate documentation, contribute to policies and guidelines setting; Serve as liaison with FSU SharePoint group.

Troubleshoot faculty and staff technical problems via phone, e-mail, and in person. Provide computer hardware/software support in COE offices and computer labs. This includes on site (Stone Building) and off site (Tully Gym Building) which may require driving to sites.

Manage and coordinate call assignments, scheduling, and training of other technicians. Other duties as assigned.
Pay Plan
This is an A&P (Administrative and Professional) position.
How To Apply
If qualified and interested in a specific vacancy as advertised, apply to Florida State University at

Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable) even if attaching a resume.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action Employer