Job Title – Administrative Specialist – OPS

The FSU College of Medicine Help Desk is looking for an energetic full-time OPS employee to act in a supporting role to the Office of Information Technology (OIT).

The primary duties of this position will include:

  • Serving as the first point of contact for the MED Help Desk
  • Assist MED students, faculty and staff with creating Help Desk tickets
  • Monitors Help Desk ticketing system and communicates with Help Desk staff and customers
  • Performs basic IT troubleshooting to assist the Help Desk staff
  • Creates IT documentation when applicable
  • Maintains inventory of CoM IT toner supply and stockroom
  • Assists Help Desk technicians process and print posters via large format plotter

The secondary duties of this position will include:

  • Assists the OIT Business Analyst team with correspondence, record keeping, and processing departmental travel & purchasing in OMNI
  • Enters Technical Supportive Requests (TSR) as needed for CoM departmental orders
  • Schedules information technology resources for CoM students, faculty and staff

 

Required skills:

  • Exceptional Customer Service
  • High attention to detail
  • Ability to prioritize, organize and perform multiple assignments
  • Basic computer skills

 

Preferred skills:

  • OMNI knowledge
  • Experience with FSU purchasing processes and procedures
  • Working knowledge of Windows 7, Mac OS X, Office 2013, Adobe Creative Suite, Android and iOS mobile devices

 

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Email resume to: Brownell, Benjamin <benjamin.brownell@med.fsu.edu>