The FSU College of Medicine Help Desk is looking for an energetic full-time OPS employee to act in a supporting role to the Office of Information Technology (OIT).
The primary duties of this position will include:
- Serving as the first point of contact for the MED Help Desk
- Assist MED students, faculty and staff with creating Help Desk tickets
- Monitors Help Desk ticketing system and communicates with Help Desk staff and customers
- Performs basic IT troubleshooting to assist the Help Desk staff
- Creates IT documentation when applicable
- Maintains inventory of CoM IT toner supply and stockroom
- Assists Help Desk technicians process and print posters via large format plotter
The secondary duties of this position will include:
- Assists the OIT Business Analyst team with correspondence, record keeping, and processing departmental travel & purchasing in OMNI
- Enters Technical Supportive Requests (TSR) as needed for CoM departmental orders
- Schedules information technology resources for CoM students, faculty and staff
Required skills:
- Exceptional Customer Service
- High attention to detail
- Ability to prioritize, organize and perform multiple assignments
- Basic computer skills
Preferred skills:
- OMNI knowledge
- Experience with FSU purchasing processes and procedures
- Working knowledge of Windows 7, Mac OS X, Office 2013, Adobe Creative Suite, Android and iOS mobile devices
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Email resume to: Brownell, Benjamin <benjamin.brownell@med.fsu.edu>