Medicine – Technical Support Analyst (Office of Information Technology)

Job ID: 37106
Location: Tallahassee, FL
Full/Part Time: Full-Time
Regular/Temporary: Regular
Apply On Or Before: 05/23/2014


Anticipated Salary Range
Anticipate hiring in the low $30’s, salary will depend upon experience and education.

High school diploma or equivalent and two years of experience related to the duties of this position. (Note: a combination of post high school education and experience equal to two years).
Experience with configuring or monitoring computer hardware and operating system software.
Experience in customer support, help desk and network operations environments using a variety of software such as but not limited to: Windows XP/Vista, Mac OS, Word, Outlook, Excel, Publisher, Project, Power Point, SPSS, SAS, Camtasia, and Adobe products.
Experience working with confidential and sensitive information also required.
Strong interpersonal and communication skills (verbal and written) and the ability to work in a multi-project environment essential

Background Check Requirements
This position requires successful completion of a criminal history background check to include fingerprinting.
A Bachelor’s degree in Computer Science, MIS, or other appropriate degree and two years relevant experience.
Prior public facing customer support role.
Four or more years providing desktop (End-user) support: technical experience with all modern desktop operating systems, including Mac OS X, Windows (XP, Vista, 7), and Linux
Strong background in implementing and troubleshooting of Mac OS X in a Windows (AD) environment.
This position is being re-advertised. Previous applicants need not reapply.

Serves as the first point of contact for the distribution and support of information technology resources owned and managed by the College of Medicine. Responsible for troubleshooting computer hardware and software for solutions. Assists in analysis and development of procedures involving computing and network issues. Assists with the administration of network servers, including user accounts and backups and other computer network issues. Analyzes problems, develops solutions and implements computer software and hardware.

Assists with administration and support of classrooms, computer labs, library and multi-media equipment. Assists with troubleshooting end-user issues relating to telephone system features and instruments, videoconferencing and remote connectivity of computers.

Analyzes problems, develops solutions and implements computer software and hardware. Uses automated help desk tracking system and other record keeping procedures relating to responsibilities.

Assists in the use and maintenance of image capture devices to include scanners and digital cameras.

Assists in property inventory tracking. Monitors supplies and equipment inventories for help desk operations. Responsible for configuration and installation of new equipment and software
Pay Plan
This is an USPS (University Support Personnel System) position.
How To Apply
If qualified and interested in a specific vacancy as advertised, apply to Florida State University at

Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable) even if attaching a resume.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU’s Equal Opportunity Statement can be viewed at:
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Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.