ESSENTIAL DUTIES
Provides Collection Access Guidance and Information Service. Provides patron assistance in using the online catalog, placing hold requests, and other online library account features. Assist patrons in locating library materials and offer alternative services when item is not found (hold request, purchase request, and Interlibrary Loan). Assist patrons with answers to informational questions in person, by telephone and electronically; refers more complex questions to Information Professional or Supervisor. Performs collection maintenance activities such as collection promoting displays; deselecting outdated, non-circulating and damaged materials from the collection and processing them to be removed from the library’s database.

Provides assistance with public access computers and other technology. Assist and provide instruction to patrons in the use of personal computers, software applications, printers, public access computers, and downloadable materials. Make sure computers are clean and functioning properly. Troubleshoot and resolve hardware and software problems as they occur and/or instruct patrons so that they can resolve their own problems. Communicate issues with TSC as needed. Schedule use of presentation equipment, laptops and peripheral equipment; instruct patrons and staff in proper use of equipment and maintain equipment. Maintains current awareness of and familiarity with new software programs, electronic resources, computer equipment and downloadable media through training, webinars, workshops, tutorials, et cetera.

Coordinates business and workforce development efforts. Develops, implements, and evaluates programs, services related to business and workforce development including workshops and programs. Assists with identifying funding opportunities and works with the Library’s Grants and Contracts Specialist to secure funding related to services and programs. Builds and maintains partnerships with local organizations supporting business and workforce development. Provides one-on-one assistance to patrons with job skill development and digital literacy (basic computer skills, creating resumes, completing online applications, practicing job interviewing skills, et cetera). Makes recommendations for the addition of analog and digital workforce development and business materials to the library’s collection.

Handles programming and community outreach. Plans, markets and implements an array of programs for children, teens, families and/or adults supporting the library’s four focus areas: Literacy and Lifelong Learning; Business & Workforce Development; Civic & Community Engagement; Arts & Humanities. Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet). Provide community outreach services through presentations promoting literacy and library use. Conduct library presentations and tours.

Engage in professional development. Participates in at least two professional development activities or workshops. Participates in other professional development activities as required by Library or Leon County BOCC. Participates in program and agency meetings, as required or requested.

For more details and to apply please visit https://www.governmentjobs.com/careers/leoncountyfl/jobs/3362065/library-special-services-coordinator