Responsibilities

Are you looking for a position in a fast-paced academic library? If so, FSU Libraries are seeking self-motivated and directed Reference Associates who enjoy troubleshooting and finding answers for diverse questions and patrons. Reference Associates will provide both virtual and in-person reference services to library patrons in order to meet all manner of information needs.

Responsibilities include providing Virtual Reference assistance in a timely and courteous manner. FSU’s Virtual Reference includes answering questions about library policies, finding relevant resources on a variety of research topics, assisting with citation management, troubleshooting library resources and technology issues, and assisting with directional and campus-related inquiries.

Additionally, Reference Associates will physically staff the Research Help Desk, conducting reference interviews and providing library patrons with point of need information services.

Qualifications

Bachelors or 2 years of experience in a customer service or office environment. Demonstrated effective customer service skills.
Time management skills
Ability to multitask in a busy environment.

Ability to learn new skills quickly and efficiently. Experience providing online technology help.

The position as described is neither comprehensive nor exhaustive. FSU Libraries is aware that additional knowledge, skills, and abilities may meet the needs of the position, and we encourage all prospective applicants who meet the basic requirements to apply.