This position is located in the Teaching, Engagement and Learning department of Strozier Library.

The Florida State University Libraries define diversity as the sum of the ways that people are both alike and different. We are committed to embracing the full spectrum of human and social identities. We strive to create and maintain an inclusive environment in which all individuals are treated fairly, respectfully, and valued for their distinctive skills, experiences, and perspectives to maximize the potential of all libraries employees and the communities with whom we interact.

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU’s Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

• Are you looking for a position in a fast-paced academic library? If so, FSU Libraries are seeking self-motivated and directed Reference Associates who enjoy troubleshooting and finding answers for diverse questions and patrons. Reference Associates will provide both virtual and in-person reference services to library patrons in order to meet all manner of information needs.
• Responsibilities include providing Virtual Reference assistance in a timely and courteous manner. FSU’s Virtual Reference includes answering questions about library policies, finding relevant resources on a variety of research topics, assisting with citation management, troubleshooting library resources and technology issues, and assisting with directional and campus-related inquiries.
• Additionally, Reference Associates will physically staff the Research Help Desk, conducting reference interviews and providing library patrons with point of need information services.

Bachelors or two years of experience in a customer service or office environment.

• Demonstrated effective customer service skills.
• Time management skills
• Ability to multitask in a busy environment.
• Ability to learn new skills quickly and efficiently.
• Experience providing online technology help.

The position as described is neither comprehensive nor exhaustive. FSU Libraries is aware that additional knowledge, skills, and abilities may meet the needs of the position, and we encourage all prospective applicants who meet the basic requirements to apply.

MLS/MLIS degree from program accredited by the American Library Association.
Experience working in a library or a comparable academic setting.
Experience in trouble shooting technology issue and using critical thinking to solve complex problems.
Experience conducting research, teaching, or tutoring.