Networking Services Coordinator, Position 61290

Posted by Ebrahim Randeree on

Job ID: 34347

Location: Tallahassee, FL

Full/Part Time: Full-Time

Apply On Or Before: 06/22/2012

 

Department: Information Technology Services / University Technology Administration / Service Center

Salary Range: $25,100 (Negotiable with experience)

Qualifications:

  • High school diploma or equivalency and four years relevant experience or a combination of relevant post high school education and experience equal to four years.
  • Experience preparing clear and concise reports, polices, procedures, correspondences, and other written materials.
  • Experience with Customer Service.
  • Experience with documenting processes (new and existing).
  • Experience prioritizing, organizing and performing multiple work assignments simultaneously.
  • Experience working successfully in a team-oriented environment.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of managers and subject matter experts.

Background Check Requirements

This position requires successful completion of a criminal history background check.

Confidentiality Policy

This position requires compliance with University confidentiality policies.

Preferred

Experience with SharePoint, EZPublish,Oracle-based applications and FMPro.

Schedule

Work Schedule: Monday-Friday 8:00am-5:00pm.

Responsibilities

This position is a member of the Service Management team of Information Technology Services (ITS) centralized support, the ITS Service Center. Service Management provides structured support to both ITS’ customers and internal units through service delivery methods, such as the ITS Service Catalog, work orders and the FSU Service Center case management system (PeopleSoft). The incumbent will be required to perform multiple simultaneous work assignments fulfilling requests and coordinating deployment projects.

Serves as a member of the ITS Service Deployment team by coordinating technical support and customer service to customers. Develops and documents internal operating procedures, and evaluates and recommends practices needed for process improvement. Suggests and oversees implementation plans with goals and timelines.

Develops detailed customer service project plans; manages, tracks, and documents the process through collaboration, databases, and web-based systems (i.e. SharePoint, EZPublish, FMPro). Coordinates meetings and acts as a liaison between user groups and technical staff to foster effective communication regarding technology change management and process-related initiatives

Leads and coordinates efforts to promote effective dissemination of information to the University community through appropriate channels, following defined standards through media such as RSS Newsfeeds, customer and client meetings, training aids, events, web content and print media. Coordinates changes, based on customer feedback and provides follow up to improve services.

Assists with maintenance and oversight of the FSU case management system including daily account management. Contributes to the knowledge base, FAQ’s and content management. Designs, maintains and generates case management system reports.

Participates with all areas of the ITS Service Center in a team approach to provide coverage and backup. Assists in special projects as assigned. Other duties as required.

Veteran’s Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. For additional information on Veterans’ Preference visit http://www.floridavets.org/benefits/veteranspref.asp.

IMPORTANT: In order to claim Veterans’ Preference, applicants must attach/upload a DD-214 (and other documentation as applicable) with their online application.

Pay Plan

This is an USPS (University Support Personnel System) position.

How To Apply

If qualified and interested in a specific vacancy as advertised, apply to Florida State University at https://jobs.fsu.edu.

Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable) even if attaching a resume.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action Employer