Department: IT

Report to: IT Leader

Desired Outcomes:Support the organizations mission through effective and timely resolution of all reported IT support issues. Achieve a score of 90 or better on monthly support service surveys – measured via LEM goal

Duties and Responsibilities: Provide level 1 Service Desk support to workforce and customers for deployed technology and business applications. Monitor, resolve or escalate all service requests following established procedures and SLA. Responsible for updating and reporting on service desk tickets. Configure personal laptops, wireless devices, printers and coordinate repairs with IT vendors in accordance with established procedures and processes. Maintain accurate IT equipment inventory in accordance with established procedures and processes. Assist with onsite and virtual IT onboarding for new employees as needed Assist with development of various technical training and instructions to assist workforce Assist with IT disaster recovery testing Identify opportunities for improvement for IT support and propose solutions to the IT Leader Participate in rotating after hours schedule to provide IT support to workforce

Knowledge, Skills and Abilities Currently pursuing a degree with an emphasis in Information Technology with a GPA of 3.0 or better Basic knowledge of personal computing technologies and Microsoft Office products Ability to multi-task & adapt to changing priorities quickly Excellent communications, conflict resolution and relationship skills Ability to work flexible hours including at times nights and weekends

Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. Ability to sit, type, and view a computer screen up to 8 hours at a time Ability to use telephone / headset for up to 8 hours at a time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Location: Pensacola, Florida Job Status: Non-Exempt

This individual will provide level 1 Service Desk support to workforce and customers for deployed technology. Monitor, resolve or escalate all service requests following established procedures and SLA. Responsible for updating and reporting on service desk tickets. The IT Support Associate’s duties include configuring personal laptops, wireless devices, printers and coordinating repairs with IT vendors as well as maintaining accurate IT equipment inventory in accordance with established procedures and processes.

If you are interested in this opportunity, please complete the employment application, standards of behavior and submit along with your resume to careers@studergroup.com.