Category:    Information Technology
Location:    Hard Rock Hollywood
Shift:    Variable
Employment Status:    Full-Time
Average Hours per Week:    varies

JOB DESCRIPTION:

Provide direct, support of computer hardware and operating system software to staff using computers and computer peripherals.  Troubleshoot and diagnose issues as reported by staff.  Gather data to identify needs and then use that information to identify, interpret, and evaluate system and peripheral requirements.  Coordinate with equipment vendors and service providers for maintenance and services provided for in equipment and service support agreements through the departmental License and Security Administrator.  Duties include, but are not limited to:

* Must Adhere to the Seminole Tribe’s Policies and Procedures.
* Receive, configure, install, and support computers, hardware and peripherals in a networked environment.
* Troubleshoot, diagnose, and repair hardware and software issues for users in their workspace.
* Manage replacement spares through repair or dealer RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
* Assist the Network Administrator and other IT Staff in the rollout of system hardware and software upgrades and patches as those requirements arise.
* Use common hand tools and diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals, and network hardware and appliances.
* Maintain statistical and maintenance data on the remediation of issues with supported hardware and appliances.
* Perform administrative tasks as may be required by local and corporate policy.
* Lift and carry 30 pounds frequently during a shift.

JOB REQUIREMENTS:

An Associate’s Degree in a computer-related discipline is preferred along with 1 year experience in computer hardware support and maintenance.  Equivalent technical training and certification may be considered.  Must possess or acquire A+ certification in the first 12 months of employment.  Well-developed written and verbal communication skills are required.  Excellent communication and time management skills required. Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required. Must be able to communicate effectively with users in English, specific to position duties and responsibilities. Must possess basic mathematical skills specific to position responsibilities. Must be able to work in confined spaces and to work around electrical equipment safely.  Must be able to lift and carry 30 lbs. frequently during a shift.

ONE SEMINOLE WAY, HOLLYWOOD FL, 33314 | 1.866.222.7466
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