Research Specialist / Virtual, LAC Group

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LAC Group is seeking a dynamic part-time Research Specialist. The Research Specialist will provide research and administrative support to LAC Group clients to meet their information and knowledge needs.

Responsibilities 

  • Answer a range of business and / or legal research requests – for example: quick requests for cases, legislation or basic company information.
  • Organize, summarize, and compile reports to support client’s research requests
  • Ensure that research results are presented in a professional manner.
  • Coordinate the creation and delivery of current awareness news alerts
  • Obtain copyright permissions/licenses and perform other rights management tasks
  • Provide advice on self-service solutions for simpler enquiries, calling on the resources available via the LAC Knowledge Services Center (KSC) portal.
  • Support KSC content management for client portals.
  • Provide remote training using web and video conferencing on topics such as library and research induction, research training for trainees and research techniques.
  • Coordinate vendor delivered training for the client.
  • Capture knowledge from requests for future use.
  • Track and collate key metrics on KPIs such as turnaround time, quality, efficiency, volumes, utilization, etc.
  • Ensure subscription database usage is tracked and reviewed
  • Put forward regular recommendations for improvements and service developments.
  • Other research-related duties as needed

Personal success characteristics

  • Remote working – Ability to work effectively and efficiently in a remote/virtual situation
  • Communication – Excellent oral, written, and listening skills and the ability to articulate positions/opinions clearly, effectively and objectively.
  • Problem solving – Anticipate and resolve client research problems before they arise.
  • Interpersonal skills – Ability to develop and maintain effective professional relationships internally and externally.
  • Flexibility – Ability to adapt to changed responsibilities and new situations.
  • Client focus – Dedication to meeting the expectations and requirements of internal and external clients.
  • Creativity – Demonstrate creative and unique solutions to problems and encourage the creative initiative of others.

Previous Experience

  • A minimum of 2-3 years’ experience in Information Services or a related discipline is essential, preferably in a legal or business environment.
  • Knowledge of key business research databases and an excellent ability to search across publicly available sources.
  • The ability to use and review core internal data sources.
  • Experience with Manzama or other current awareness systems preferred
  • Experience of various legal and business data sources is preferable.

Professional/ Educational Qualification

  • An undergraduate degree in Information Management, Information Science or a related subject is essential.
  • Excellent IT skills with the ability to fully exploit existing resources.
  • Must be proficient in Microsoft Office, including Word, Excel, PowerPoint, SharePoint, and Outlook.

Location

  • This role will be based remotely from your home
  • You will require access to a computer during working hours and will require a reliable broadband connection.
  • You will be required to submit a weekly timesheet for payroll.

For immediate consideration, please apply at: http://goo.gl/dVYJ6T

LAC Group is Equal Opportunity Employer and values diversity in the workforce.