Job Title: IT Support Specialist (TraCS)
Job ID: 38113
Location: Tallahassee, FL
Full/Part Time: Full-Time
Regular/Temporary: Regular
Apply On Or Before: 01/01/9999
Department
FAMU-FSU College of Engineering
Department of Civil and Environmental Engineering
Responsibilities
Provides front line support to TraCS users including Law Enforcement Agency (LEA) IT staff, Law Enforcement Officers (LEOs), and records personnel over phone, by remote computer log in, and in person. Ensures that every support request is documented in the online issue tracker. Ensures that all resolutions to all issues are documented in the online issue tracker. Responsible for installing TraCS on server operating systems supported by Microsoft. Responsible for setting up new databases for agencies using SQL Management Studio and for ensuring that the TraCS application can communicate with the database over a given network. Responsible for integrating TraCS with Active Directory for those agencies that use the feature. Responsible for identifying which forms and features LEAs need from TraCS and creating local agency updates to ensure each local TraCS pack is customized to meet agency needs. Responsible for training LEA IT staff on how to install and support their agency internally, and training LEA IT staff how to use the TraCS online issue tracker in the event that further support is required from TraCS.
In an effort to streamline and minimize support, responsible for creating training materials, such as power points, computer based training (CBT) modules, training videos using Adobe Captivate, and more.
Assists TraCS Application developer(s) by testing and debugging software on a variety of software and hardware platforms prior to software package releases.
This job requires about 10% travel.
Qualifications
Bachelor’s degree or a combination of post high school education and experience equal to four years.
Experience providing user support.
Experience creating and delivering training materials.
Experience installing software and hardware.
Experience assisting with developing, testing, and debugging software.
Applicant will be required to become Criminal Justice Information Systems (CJIS) certified.
Must have a valid FL or GA’s driver license or ability to obtain prior to hire.
Background Check Requirements
This position requires successful completion of a criminal history background check to include fingerprinting.
Pay Plan
This is an A&P (Administrative and Professional) position.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and all education details even if attaching a resume.
Open until filled
This position is being advertised as open until filled.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU’s Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf
Soft Money Funded Position
This position is time-limited based on soft money funding, with renewal contingent upon available funds and the needs of the University.
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