With 100 libraries in the state of Florida that contribute to the “Ask a Librarian (AAL)” program, the Goldstein Library is a small player.  Each month, AAL chooses an outstanding member that has shown exceptional participation in the program. September’s AAL SuperStar recipient is Leila Gibradze, Associate Director of the College of Communication & Information’s Goldstein Library at Florida State University.  The Goldstein Library was one of the first AAL participating libraries since the rollout of services 10 years ago.

 

The Goldstein provides AAL services via live chat, email and mobile device.  According to Goldstein Library Director, Pamala Doffek, “Leila’s support of the Academic and Collaborative Desks in Ask a Librarian has been phenomenal.” She picks up many last-minute statewide shifts on the Academic and Collaborative Desks to ensure our Florida patrons have help, and she encourages the staff to do the same. The Goldstein team is available whenever Goldstein is open (85 hours a week), including hours on Sundays, when Ask a Librarian has the fewest academic libraries staffing the statewide desk.  Leila also coordinates the AAL scheduling for Goldstein and ensures that all staff receive adequate training. They also encourage local faculty to incorporate Ask a Librarian into their lesson plans.

 

For more information on the Goldstein Library, visit: http://goldstein.cci.fsu.edu/

 

For more information about Ask a Librarian, visit: http://www.askalibrarian.org/