Courseware Support Paid Internship–Penn Libraries

Penn Libraries Courseware Support Internship

Availability: One year position beginning June 15th, 2013


Hours: 20 hours/week including some weekend hours.


Salary: $15/hour, paid sick and vacation time.

Reporting to the Courseware Services Manager and Educational Technology Librarian, the Courseware Support Intern will provide end-user support for the University’s Blackboard and Canvas learning management systems. The Intern handles courseware related support requests, creates and updates documentation and help pages, and assists in administering training sessions and workshops.


Our extensive training program leads us to ask for a commitment of one full year.

Duties and Responsibilities:

Under the direction of the Courseware Services Manager, receives, troubleshoots, and responds to Blackboard and Canvas questions and issues using Footprints Helpdesk software.

Holds workshops and walk-in hours in support of courseware.

Updates existing knowledge base and support documentation.

Creates documentation and tutorials for new tools, features and systems.

Assists with assessment of courseware systems and other tools.

Participates in special projects related to courseware and educational technology support and library public services as required.


Enrollment in a graduate degree program in library or information science or related field is required.

Strong public services orientation.

Comfortable with technology and the ability to quickly learn new applications

Excellent interpersonal, communication, and organizational skills.

Attention to detail and the ability to juggle multiple tasks

Experience using a learning management system such as Blackboard, Canvas, Sakai, or Moodle is preferred.

Proficiency with HTML is highly desired.

Candidates should be comfortable with and enthusiastic about educational technologies and be able to explain their use and benefits to others.

Previous experience in an academic setting preferred; previous experience providing academic or technical support services highly desirable.


To apply, please submit a cover letter and resume to the attention of:

Elizabeth Martin


Please write “Courseware Support Internship” in the subject line.