Internship — Business Analyst, FL Department of Economic Opportunity (Tallahassee)

Point of Contact Ed Wynn

Information Technology Planning & Administration

Office:   850.245.7339


Business Analyst Role

The Business Analyst is responsible for assisting the Department of Economic Opportunity (DEO) by understanding the business needs of their stakeholders and for the purpose of identifying business problems and proposing solutions. The Business Analyst typically serves as a liaison between the business side of an enterprise or project and the Information Technology department or external service providers.



  • The position is expected to function with independence while operating within a team and project structure. Assist on highly visible and multi-faceted projects. Work in agreement with the strategic direction of projects.
  • Provide detailed analysis of business processes and best practices; as well as, perform business analysis, process design, and requirements gathering.
  • Responsible for organizing assigned work, managing the work to completion, and managing relationships required to accomplish the work. Assist with managing the day-to-day details of the project including the plan, schedule, resources, scope, budget and risks.
  • Participate in planning sessions with business to implement process improvement within an assigned area. Liaise between business units and IT units to provide support, resolve problems, identify key deliverables and escalate to management as appropriate. Track progress and monitor all creative, business and technical development activities to ascertain technique for optimization.
  • Analyze and report on success of implemented solutions as it relates to their outcomes. Active problem solving in engagement of project managers in solution decision making are required.
  • Monitors tasks from initiation through delivery and monitors for continuous improvement. Completes cost/benefit analysis where required.
  • Establishes team membership and negotiates time commitments and resource allocation.
  • Provides assistance to a team with emphasis on performance and productivity issues. Actively participates in analyzing data and developing recommendations and action plans.
  • Assist with the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices. Makes formal presentations to various senior level audiences.
  • Supports and contributes to functional and user testing.
  • Assists with facilitating the change control process for project requirements.
  • Adheres to applicable federal, state and local laws and regulations.


Qualifications (required):

  • Education – University level Junior or Senior status.
  • Experience –– Proficiency in Microsoft Windows, Word, Excel, Visio, PowerPoint and Microsoft Project required.
  • The ideal candidate must have an analytical background with the ability to review, analyze and evaluate business systems and user needs into requirements.
  • Ability to communicate at all levels within the organization, build consensus and influence others is essential.
  • Candidates must have strong analytical and operations skills.


Preferred Qualifications (not-required):

  • Database knowledge and ability to analyze data to help formulate system or reporting requirements or test new functionality required.
  • Knowledge of SQL and familiarity with testing software and designing business systems. Configuration of knowledge management helpful.