Position Description

Intern

Summary

The Intern works within a team environment to support technicians with personal computer repairs. This may also include off-site network appointments and consultations.

Scope of Responsibility

Under supervision and guidance from technicians, troubleshoot and diagnose personal computers.

Essential Functions

• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Researching new technology and providing valuable solutions/information in the format of a blog;
• Participating in search engine optimization and social media strategy;
• Install, configure, and test computer equipment;
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system problems and diagnosing and solving hardware or software faults;

• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors);
• Perform preventive maintenance for computer and/or peripheral equipment;
• Regular and satisfactory attendance and punctuality; and
• Perform related duties as assigned.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.