Job ID: 38710
Location: Tallahassee, FL
Full/Part Time: Full-Time
Regular/Temporary: Regular
Apply On Or Before: 05/11/2015
Department
Information Technology Services
Responsibilities
Provides quality, effective, reliable, and responsive support to ITS customers; consultation and technical advice regarding their computing needs. Serves as liaison between ITS customers and service providers, participant on policy and best practices development and procedures.
Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software.
Serves as a principal point of contact to answer inquiries and serves as liaison between end users and the appropriate Information Technology Services (ITS) area or University department able to provide problem resolution, within defined turnaround time.
Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience.
Maintains appropriate information relating to workstation configurations, replacement cycle, and planning.
Performs other duties as assigned. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver’s license will be needed in order to operate vehicle.
Qualifications
High school diploma or equivalency and two years experience or a combination of post high school education and experience equal to two years.
Experience with Microsoft Windows OS 7, 8, 8.1, and MAC OS 10.8, 10.9, 10.10. Email clients (i.e., Outlook 2007, 2010, 2013), Microsoft Office 2007, 2010 and 2013. Basic understanding of Active Directory, and operating systems network configuration and troubleshooting.
Must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies.
Experience with Customer Service.
Experience with computer operations, functions, and related peripherals
Experience with documenting processes (new and existing).
Experience prioritizing, organizing and perform multiple work assignments simultaneously.
Experience working successfully in a team-oriented environment.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of managers and subject matter experts.
Proof of a Florida or Georgia Driver’s License or ability to obtain.
Anticipated Salary Range
$19,700 (Negotiable based upon experience)
Schedule
If not otherwise specified, schedule is M-F, 8-5.
Background Check Requirements
This position requires successful completion of a criminal history background check.
Pay Plan
This is an USPS (University Support Personnel System) position.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and all education details even if attaching a resume.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU’s Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf
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