Computing Support Technician

Posted by Ebrahim Randeree on
Job ID   43760
Location  Tallahassee, FL
Full-Time

Department  – Information Technology Services

Responsibilities

Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software.

Serves as a principle point of contact to answer inquiries and serves as liaison between end users and the appropriate Information Technology Services (ITS) area or University department able to provide problem resolution, within defined turnaround time.

Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience.

Maintains appropriate information relating to workstation configurations, replacement cycle, and planning.

Assist in other duties as assigned. A State vehicle, golf cart, utility vehicle, or all- terrain vehicle will be used to reach site premises. A valid driver’s license will be needed in order to operate vehicle.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

High school diploma or equivalency and two years of experience or a combination of post high school education and experience equal to two years.

Possess a valid Florida/Georgia driver’s license.

Knowledge and experience with effective customer service skills.

Experience communicating effectively verbally and in writing.

Experience establishing and maintaining effective working relationships.

Knowledge of applicable computer software and operating systems.

Knowledge of standard concepts, practices, and procedures for computer support.

Knowledge and experience with computer operations, functions, and related peripherals.

Experience prioritizing, organizing, and performing multiple work assignments simultaneously.

Experience utilizing problems solving skills and technical skills.

Knowledge and experience with conveying technical information to technical and non- technical users.

Experience documenting existing and new processes.

Experiencing maintaining and improving personal and team effectiveness, and foster change and creativity.

Preferred

Basic TCP/IP Networking experience

Macintosh and iOS experience

Active Directory experience

Windows 10 installation experience

Data Migration / Backup experience

Anticipated Salary Range

$28,000

Pay Plan

This is an USPS (University Support Personnel System) position.

Schedule

Monday through Friday, 7:30AM-4:30PM

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans’ Preference

Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans’ Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.

IMPORTANT: In order to claim Veterans’ Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU’s Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf