Job posting: https://www.dunkinbrands.com/company/careers/career-search?p=job%2FoTO58fwE
Location: Canton, MA, US
Dunkin’ Brands- Communications
Customer Relations Coordinator
Are you passionate about providing excellent customer service? Do you thrive in a fast-paced work environment? Grab a coffee, let’s chat.
Who We Are-
With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world’s leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin’ Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.
We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking. If you enjoy a fast-paced environment, have a positive attitude, and are looking for a company that invests in its employees then please apply! For more information, please visit www.dunkinbrands.com
What You’ll Be Working On-
- Improve customer satisfaction by actively listening and acknowledging customer concerns/experiences and respond accordingly
- Provide accurate and honest responses by participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
- Ability to multitask using multiple databases to accurately respond to inquiries
- Ability to quickly recognize escalating trends and problem solve potential root causes
- Ensure data/report integrity by continuously understanding use of tools and the business needs for information
- Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
What You’ll Need-
- Bachelor’s Degree
- Strong customer focus and organizational skills
- Excellent trouble shooting & problem solving skills
- Experience effectively collaborating with people to resolve issues
- Ability to multi-task and work effectively as a team member
- Strong written and verbal communication skills
- Ability to accommodate flexible schedule to cover extended hours of operation
- Ability to listen, talk, type simultaneously
Additional Perks
- On site fitness gym
- Casual dress code- jeans every day!
- Endless supply of coffee, ice cream, and donuts!
Dunkin’ Brands, Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.
We are committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation in the application or hiring process, please email us at Careers@Dunkinbrands.comand include the nature of your request, your name and preferred method of contact. Requests for accommodation are considered on a case by case basis. Any application materials submitted will not be considered and we will not respond to any inquires made that are unrelated to requests for reasonable accommodation by individuals with disabilities.
In the U.S., Dunkin’ Brands is an “at will” employer, which means if hired, you or the company may terminate your employment for any lawful reason or for no reason, with or without advance notice, with or without cause, and at any time and this cannot be changed by any statement, promise, policy, code or course of conduct, except by a writing signed by an appropriate officer of the Company.