LobbyTools is looking for an energetic, tech-savvy, public policy-minded and customer-oriented Customer Success Manager (CSM) who will be responsible for driving the ongoing success and adoption of LobbyTools.
The CSM position requires becoming an expert on our subscriber’s goals and legislative processes and matching those with LobbyTools’ capabilities. LobbyTools has a dynamic and diverse customer base who work in the information heavy, high stakes legislative arena. Your job is to understand their goals and processes, make recommendations that solve their problems and save them time and surpass their expectations for service. You will represent them within our organization to develop new features which will enable their success.
On any given day, you’ll be doing one or all of these things:
– Ensure customers derive maximum value and net benefit from their investment in LobbyTools.
– Develop a trusted advisor relationship with subscribers to ensure LobbyTools closely aligns with their business and legislative strategy.
– Lead individual and group trainings to teach current subscribers LobbyTools’ features and best practices – in-person, on the phone and via webinar.
– On-board new customers; understand their process in order to best align our software to their legislative roles.
– Collaborate with the technical team as necessary to resolve problems.
– Collaborate with the Sales team to identify opportunities.
– Identify product improvement opportunities and work with the LobbyTools product development team to build new features to support subscriber objectives.
– Analyze customer utilization metrics and identify opportunities to increase adoption.
Desired Skills and Qualifications
– Strong customer-focus and service orientation.
– Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
– Ability to consult with customers onsite and remotely at the executive level, and at the business operation and technical levels.
– Excellent change management skills, including the ability to influence, motivate and persuade.
– Hands-on individual contributor and collaborative team player.
– Clear communicator with solid training and presentation skills.
– Strong ability to convey technical information to non-technical personnel at all levels; and good listening skills to translate requirements from non-technical personnel into requirements for LobbyTools Product Development.
– Self-directed, organized, and detail-oriented.
– Strong analytical and problem-solving abilities.
– Rockstar mentality with ego in check
– A strong thirst for public policy.
– Experience interfacing with customers, sales, consulting services and executive management.
– Experience using Salesforce or similar CRM software is a big plus
– Education: Minimum of a Bachelor’s Degree. Minimum two (2) plus years of relevant work experience – including experience in the legislative process.
Sound interesting?
Send us a cover letter and resume to careers@lobbytools.com