Responsibilities
This position is a member of the College of Law Technology team. The primary responsibility of this position is to be the first point of contact for all law school employees, students, and applicants seeking technical assistance. Provide support on university-owned or students’ personal computers and devices, general network related issues, security, hardware, and software. Provide technical support preferably in person, but also over the phone, email, and remotely via FSU’s remote assistance application. Install, modify, and repair computer hardware and software. Works closely with the AV team to support and troubleshoot classroom technology, assist with special events, and publish video content on Canvas. Performs other duties as assigned.
Qualifications
A high school diploma and a minimum one year of work experience are required. Post-high school education may substitute for work experience at an equivalent rate.
Applicants should have a good understanding of technology and be able to communicate effectively both verbally or in writing to help customers understand problems and explain the solution. Applicants should be familiar with computer hardware, Windows and Mac operating systems, Microsoft Office applications and O365, and standard office equipment. Applicants should possess knowledge of general office practices, procedures, and etiquette; should be able to prioritize, organize, and perform multiple work assignments simultaneously.
Contact Info
Jason Freeman
IT Operations Manager
Anticipated Salary Range
$11-$12/hour, depending on experience.
Pay Plan
This is an OPS (Other Personal Services) position.
Schedule
8am-5pm Monday – Friday, with occasional overtime for after hours events/classroom support.
