JOB DESCRIPTION
| Job Title: | IT Client System Support |
| Job Reports To: | IT Operations Supervisor and Senior Systems Administrator |
| Job Location: | Tallahassee, FL |
Job Summary:
The Senior Systems Administrator and Operations Supervisor will serve as a team leader and key technical resource in the deployment of new systems infrastructure while maintaining a stable current environment. The position will be located in the Tallahassee, FL office
Essential Duties and Responsibilities
- Respond to Desktop Support calls; prioritize, troubleshoot and resolve PC and telephone equipment, software and configuration problems in such a manner to maintain maximum uptime for local and off-site employees.
- Interact with end clients to gather information about problems and work through diagnostic procedures to analyze and evaluate problems.
- Install and configure new PCs/laptops, telephones and peripheral equipment and upgrades.
- Escalate IT support cases to appropriate members of the IT team
- Assist in management and maintenance of computer and software license records.
- Contribute to other projects and plans not specifically noted necessary to obtain objectives of the department and company.
Position Requirements
- A.A. degree in Computer Science, MIS or equivalent vocational training
- Five years of IT experience that involved the support of desktop hardware and application software.
- A+ Certification
Knowledge of:
- Modern operating systems and web serving
- Effective troubleshooting methodologies
- Installation and troubleshooting all currently supported versions of Windows operating systems and MS Office
- LANs, WAN and remote communications
Contact: Josh jsomers@eventphotographygroup.com or Brendan bkilcoyne@eventphotographygroup.com.